Buy-your-way-in goes first class with new Plaza Premium lounge
Plaza Premium’s network of pay-to-access lounges has long been a staple of international business and premium leisure travellers, either whe... Continue Reading
Nose to Tail
Bombardier’s Atmosphère cabin looks great; shame about the Delta seats
It’s funny: some of the most impressive passenger experience novelties I see at airshows like Farnborough and Paris end up not being on the ... Continue Reading
Inside Hi Fly’s “Coral Reef” A380 for own-branded operations
FARNBOROUGH — Hi Fly’s double-sided flying public service announcement was the belle of the ball on the last day of this year’s Farnborough ... Continue Reading
France is in the air – and now in Air France’s bright lounge
Over the years we’ve seen airlines take inspiration for — and artwork within — their lounge spaces from a wide variety of sources, but Air F... Continue Reading
JAL’s oenological blends trickle down the wine glass and the cabin
It’s not often that you see expertise and investment made in business and first class moving into economy. Trickle-down #PaxEx seems to be a... Continue Reading
Five ways Europe’s airlines can make Eurobusiness less terrible
Being based in Europe, the passenger experience offered by the airlines shuttling passengers around this continent in business class is ofte... Continue Reading
Is United’s Polaris “momentum” sufficient for its fleet plans?
In its press release for the latest Polaris lounge at Houston Intercontinental, United is certainly trying to put a good spin on its glacial... Continue Reading
Delta, Bombardier quickly push the boundaries of regional PaxEx
Travelling on regional aircraft can lack a certain amount of satisfaction for premium travellers, ironically enough since those last-minute ... Continue Reading
Blurring the business-first line leaves a hard product opportunity gap
The line between business and first class has been shifting ever since the former was introduced some forty years ago, but recent developmen... Continue Reading
France’s speedy, free TGV wifi outperforms expectations
France’s national rail operator SNCF is experimenting new passenger experience features to attract passengers to the rails — and, in particu... Continue Reading
Recliner-plus seating evolves for widebody PE and narrowbody business
Several new seating products, familiar from the stands at the Aircraft Interiors Expo, stand out in their extra space, comfort, functionalit... Continue Reading
JPA hits the Constructivist nail on the head for new Moscow SVO lounges
If you think early 20th century Russian art, you probably think Constructivism, the art style best popularised in the West by Kandinsky. Tha... Continue Reading
Amex partners with Lufthansa to offer lounge access
In an eyebrow-raising new partnership joining together an airline and a credit card company, Lufthansa is working with American Express to p... Continue Reading
ANA triples down on Honolulu A380s with new lounge and gate complex
Japanese airline ANA continues to impress with the passenger experience it’s designing for its new A380-branded Hawaiian products, complete ... Continue Reading
Singapore Airlines shakes up Newark nonstop: new seats, timings
Flying for eighteen hours between New York and Singapore back in 2013 before the route disappeared was one of the most fascinating experienc... Continue Reading
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