Lufthansa’s mediocre business class problem bites on the A350
The upward pressure on business class from premium economy (and even the cheap seats down back) is hitting Lufthansa even more clearly than ... Continue Reading
Author Archives: Mary Kirby
Designers deliver #PaxEx innovations for all five senses
Air travel can be an assault on the senses, but designers are working hard to turn what can feel like an overwhelming experience into a #Pax... Continue Reading
Cabin monitoring system takes aim at electromagnetic interference
As the number and diversity of personal electronic devices in airline cabins grow, as aircraft increasingly rely on electronic systems, and ... Continue Reading
Gogo 2Ku gives ViaSat Ka a run for its money
Why am I awake at 5am on a Saturday morning, headed onto the New York City subway’s E train and out to JFK Airport? Gogo’s 2Ku h... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
Creating a first class wine list amidst cutbacks in the global age
How do you make a first wine list truly first class? It’s a complicated task, especially for a global airline. To an extent, Qantas, Alitali... Continue Reading
What’s the token? Challenges of inflight customization and identity
Demand for customization of the airline passenger experience is growing from airlines and from passengers, largely driven by the increasingl... Continue Reading
The good and the not so good of LA area airport shifts
Some think of Los Angeles in terms of palm trees and beaches and boardwalks. For me it is just a mess of interstates and airports. And those... Continue Reading
Philippine Airlines’ new three-cabin A330 wows with details
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline’s pivot from ultra-high-density ... Continue Reading
Considering the impact of American’s MAX entertainment decision
American Airlines’ recent confirmation that it will not include seatback entertainment on its Boeing 737 MAX fleet – part of a b... Continue Reading
Slipping and staggering into AIX
How much could an airline charge for an 18” diagonal screen in economy? How about for a middle economy seat that is 20.8” wide, bigger than ... Continue Reading
In Conversation: A time of change for the ever-influential Lufthansa
RGN contributing editor John Walton is in conversation with Reuters’ European airline correspondent Victoria Bryan in Berlin, discussi... Continue Reading
Premium economy pricing compared to econo – now more consistent
As an increasing number of airlines introduce premium economy on their international flights, and the airlines that offer the middle cabin b... Continue Reading
Vaporware replaced by seats, automation and IoT in Crystal Cabins
The shortlist for the Crystal Cabin Awards is out, and innovations abound in the cabin. The vaporware that stood out last year has been cut ... Continue Reading
Key business class themes arise from Crystal Cabin shortlist
It might seem that new business class seats are a dime a dozen these days. Indeed, even the shortlisted entrants for the Crystal Cabin Award... Continue Reading
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