Time to revisit airline safety video seatbelt demonstrations
We live in a time when many aspects of the aviation experience are so ingrained into the cultural zeitgeist that they become fodder for come... Continue Reading
Author: John Walton
Eulogy for a proper British Airways afternoon cream tea
Allow me for a moment to bring you on an unashamedly rose-tinted journey down passenger experience memory lane, all the way back to my child... Continue Reading
WestJet set for long-haul low-cost premium #PaxEx opportunity
As a new generation of long-haul low-cost carriers arrive, and an increasing number of full service carriers either spin off part of their o... Continue Reading
Is British Airways’ First Wing just lipstick on a horselamp?
Understanding that travellers who pay a premium value a premium airport experience, airlines are increasingly investing in fast-track and el... Continue Reading
Iberia’s welcome new safety video goes against infotainment grain
“Iberia’s New Flight Safety Video Will Promote Tourism in Madrid Region”, the email in the Runway Girl Network inboxes read this week, which... Continue Reading
Qantas redesigns iconic tableware for 787 generation
Sometimes, airlines create a classic when they and their designers create a new element of the inflight service. Perhaps the best example of... Continue Reading
Five steps airlines should take to improve outstation #PaxEx
As a general rule, airlines are better at delivering passenger experience from their own hubs than they are from outstation airports, where ... Continue Reading
Scandi-LCC Primera Air takes aim at short transatlantic routes
2017 is a thoroughly exciting time for passengers crossing the Atlantic, especially from western Europe to the northeastern United States. I... Continue Reading
Jade-tinted Cathay Pier lounge sums up colonial perspective problem
I always want to like Cathay Pacific. The airline created the signature business class product of this decade, the second-generation Zodiac ... Continue Reading
United’s Zodiac Polaris 767 beats Vantage on American, Delta
If there’s anywhere that the venerable Boeing 767 continues to serve passengers well, it’s in the United States. That’s certainly been the c... Continue Reading
Lift designs thoughtful, elegant cabins for revitalised Philippine Airlines
You might not expect to find a passenger experience design house in the quiet Hanzomon district of Tokyo, with its distinctly un-Japanese wi... Continue Reading
Panasonic stealing a march on regional/new jet connectivity work?
Panasonic Avionics seems to be stealing a march on its inflight connectivity competitors by working closely with regional jet and smaller ai... Continue Reading
Aviationgate cuts lead time, improves used seat aircraft market
Aviationgate, part seat marketplace exchange and part seat overhaul facility, is harnessing technology to connect buyers looking for airline... Continue Reading
Air France 787 business class dabbles with elegance
Hopping over the Channel to the Paris Air Show from Heathrow to Charles de Gaulle, I was delighted to spot an Air France Boeing 787-9 Dreaml... Continue Reading
JAL’s new business-heavy 787-9 doubles down on the premium market
Zodiac’s three-dimensional Aries product is enabling Japan Airlines to add eight fully flat seats with direct aisle access to its Boeing 787... Continue Reading
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