Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
Tag Archives: terminal
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
New terminal designed to be exact opposite of usual LaGuardia
New York’s LaGuardia Airport has long been at the extreme bottom of anyone’s list from which to draw #PaxEx inspiration. That ma... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Airports face challenges between flexibility and premium PaxEx
Modern international airports face an interesting mix of competing priorities, especially in the premium space. As a rule, the more volatile... Continue Reading
Is British Airways’ First Wing just lipstick on a horselamp?
Understanding that travellers who pay a premium value a premium airport experience, airlines are increasingly investing in fast-track and el... Continue Reading
New York starting to see the regional airport it deserves in LaGuardia
LaGuardia is an airport that needs no introduction. From the leaky roof patched up with garden hoses and buckets to the extreme overcrowding... Continue Reading
The good and the not so good of LA area airport shifts
Some think of Los Angeles in terms of palm trees and beaches and boardwalks. For me it is just a mess of interstates and airports. And those... Continue Reading
AUS uses laughter to speed passengers down its jetways
Bet you haven’t been to many airports where signs on the walkways between the contact gate and the aircraft say ‘Hope you charged your FitBi... Continue Reading
BA plans $65m JFK terminal upgrade, but is it enough?
British Airways is spending $65 million to renovate its New York JFK Terminal 7 home, and not before time. The existing terminal, built for ... Continue Reading
Why airlines need to spruce up first class ground services
First class is becoming increasingly luxurious in cabins at 38,000 feet, but are ground services falling behind? After a number of internati... Continue Reading
JetBlue’s experience design secret: a crowdsourced music playlist
Next month one airline will celebrate a very odd anniversary, and although it won’t be announced with parties or banners, or even logo-print... Continue Reading
Lufthansa’s quiet First Class Terminal revamp shines
Lufthansa’s Frankfurt First Class Terminal stands, as you might expect, aside from the main terminal buildings at FRA. From the outside, it ... Continue Reading
Antigua seeks to improve passenger experience with new terminal
ANTIGUA: The Caribbean tourism market is a competitive one and the twin island nation of Antigua and Barbuda takes a large step forward in t... Continue Reading
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