Flying first in Alaska’s sparkling new A320 cabin amid COVID
Like many frequent fliers of yore, the pandemic clipped my wings for most of the past year. But an intra-state business trip from Seattle to... Continue Reading
Tag Archives: terminal
How OTG is pivoting out of the pandemic
OTG, the hospitality company that pioneered order-by-tablet technology at a few airports way back in November 2010, now operates 350 tech-le... Continue Reading
OneWeb taps SatixFy multi-orbit terminal for inflight connectivity
Satellite operator OneWeb has at long last selected a partner to develop a new inflight connectivity terminal to operate simultaneously over... Continue Reading
Honeywell forges ahead with new software for connected aircraft
Honeywell is ramping up its proficiencies as a Tier 1 integrator of software for connected business aircraft. When it started offering its G... Continue Reading
Intelsat to Delta: We can support free inflight Internet model
Intelsat firmly believes it can support Delta Air Lines’ plan to offer free inflight Internet to passengers once its $400 million acquisitio... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
Osaka Kansai’s low-cost terminal brings the facilities and convenience
You might think that a lover of premium travel would eschew low-cost airline terminals: no Champagne? No lounge? No soaring starchitecture? ... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
New terminal designed to be exact opposite of usual LaGuardia
New York’s LaGuardia Airport has long been at the extreme bottom of anyone’s list from which to draw #PaxEx inspiration. That ma... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Airports face challenges between flexibility and premium PaxEx
Modern international airports face an interesting mix of competing priorities, especially in the premium space. As a rule, the more volatile... Continue Reading
Is British Airways’ First Wing just lipstick on a horselamp?
Understanding that travellers who pay a premium value a premium airport experience, airlines are increasingly investing in fast-track and el... Continue Reading
New York starting to see the regional airport it deserves in LaGuardia
LaGuardia is an airport that needs no introduction. From the leaky roof patched up with garden hoses and buckets to the extreme overcrowding... Continue Reading
The good and the not so good of LA area airport shifts
Some think of Los Angeles in terms of palm trees and beaches and boardwalks. For me it is just a mess of interstates and airports. And those... Continue Reading
AUS uses laughter to speed passengers down its jetways
Bet you haven’t been to many airports where signs on the walkways between the contact gate and the aircraft say ‘Hope you charged your FitBi... Continue Reading
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