A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Tag Archives: personalization
Delta digital design plan is about passenger independence
Delta Air Lines capitalized on the opportunity to put the airline center-stage in airline technology at CES 2020 in Las Vegas by revealing a... Continue Reading
Global Eagle works to disrupt IFE content supply chain via the cloud
Global Eagle’s share price may not be soaring, but management is moving full steam ahead to disrupt the inflight entertainment supply ... Continue Reading
Thales on how AI is making small but meaningful impacts in aviation
At a Thales-hosted event in Montreal, the French multinational company shared its vision for the application of artificial intelligence (AI)... Continue Reading
Airbus on avoiding the perils of predicting the future of PaxEx
The future is difficult to map, but it’s where many designers make their home. At a working group held during the recent Red Cabin Innovatio... Continue Reading
New Territory on extending airline brand DNA to all travel classes
Airline branding and distinctive services are often focused around premium classes at the front of the aircraft. But designer Luke Miles bel... Continue Reading
Design for passenger pleasure: six senses of appeal
Like hotels and stores, and other public spaces, the combined sensory impact of the aircraft cabin – what we refer to as ambiance R... Continue Reading
GDPR compliance and infosec top of mind as Thales personalizes IFEC
Thales Inflyt Experience is among the most vocal companies in the PaxEx space discussing the need for robust cybersecurity on board aircraft... Continue Reading
SITAONAIR’s IFC personalization program for Emirates explained
As airlines and suppliers continue to move towards personalization of the inflight experience, one key challenge is delivering consistently ... Continue Reading
American Airlines, OTG team up at Philadelphia International Airport
OTG scored another win this week, securing the contract to retrofit Terminal B at Philadelphia International Airport with its “floR... Continue Reading
Beacon benefits need explaining to outweigh privacy concerns
Bluetooth beacons in airports and on aircraft are slowly starting to become a more mainstream concept, with several airports already impleme... Continue Reading
Happy birthday, dear PAX NAME, says United Airlines
United Airlines will soon be wishing passengers a happy birthday if they fly on the day they were born, with flight attendants notified by t... Continue Reading
Airports eye new revenue opportunities from beacon technology
Airports are looking at ways to increase the revenues they extract from non-airline related streams through traveler personalization. But in... Continue Reading
United to take customer personalization to next level at Newark
NEWARK: Just a few short years ago, Delta partnered with a little company called OTG Management to deploy Apple iPads throughout the now dem... Continue Reading
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