An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
Tag Archives: inflight service
What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
Giving passengers more PaxEx control could improve their sleep
Students at the Delft University of Technology (TU Delft) are continuing their work to explore all facets of the passenger experience and ex... Continue Reading
Qantas to supply masks to passengers but eschews blocked seats
In contrast to the likes of Delta Air Lines – which has committed to block middle seats and select window and aisle seats on aircraft ... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Boxed and ready to board? Considering catering post-coronavirus
As we consider how the coronavirus pandemic will alter the design of the aircraft cabin experience, and look at industry innovations that co... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Emirates latest to block seats; frontline employees don PPE
Emirates is adopting social distancing in-flight in response to the coronavirus pandemic, with the airline announcing today that seats will ... Continue Reading
Thoughtful details and stellar service from ANA first class
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
Finding the moments of pure aviation joy
It always feels a little funny to tell people that I find joy in aviation, in traveling by air, in the airline passenger experience that mos... Continue Reading
Traveling with an allergic child trained me for a post-pandemic world
Before the World Health Organization named COVID-19 a pandemic, I was invited to attend an exclusive preview of Air Canada’s newest premium ... Continue Reading
When Jet2’s cheap and cheerful budget airline brought big smiles
Friendly low fares. That’s what UK holiday airline Jet2 promises — and what, on a recent flight from Gran Canaria to Birmingham before coron... Continue Reading
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