Press Release: gategroup sees rising demand for digital retail solution
gategroup, a leading global provider of airline catering solutions and pre-order/inflight/and post-flight retail services, is seeing increas... Continue Reading
Tag Archives: food
Press Release: Finnair reopens Helsinki lounge; makes PaxEx changes
During the spring, Finnair made numerous changes to its services to support the health of customers and employees at the airport and on boar... Continue Reading
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
COVID can’t cancel free cookie campaign at Fort Wayne International
As airport amenities go, it’s tough to beat a free snack. Better yet, 3 million free snacks. Back in 2000, hospitality hosts at Fort W... Continue Reading
Virtual aircraft trolley with touch-free payments to roll out
As the aviation industry seeks to restart after COVID-19-driven suspensions, airlines are looking hard at what the passenger experience migh... Continue Reading
Singapore Airlines mostly impresses on world’s longest flight
The air was thick and humid outside Singapore’s sprawling Changi International Airport last September. The blast of cold, conditioned ... Continue Reading
Press Release: Crystal Cabin Award: Winners to be announced in 2021
The awards ceremony for the 14th Crystal Cabin Awards in Hamburg, originally planned for 1 April 2020, has been rescheduled for 13 April 202... Continue Reading
An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
Emirates latest to block seats; frontline employees don PPE
Emirates is adopting social distancing in-flight in response to the coronavirus pandemic, with the airline announcing today that seats will ... Continue Reading
When Jet2’s cheap and cheerful budget airline brought big smiles
Friendly low fares. That’s what UK holiday airline Jet2 promises — and what, on a recent flight from Gran Canaria to Birmingham before coron... Continue Reading
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