US domestic first class: no longer like visiting your grandparents
For too long, flying US domestic first class has been like a Gen-Xer or Millennial visiting the den at their grandparents’. The seat is an o... Continue Reading
Tag Archives: food and beverage
Virgin’s vintage move from Champagne to English wine is clever
Champagne fans flying in Upper Class on Virgin Atlantic’s 787 Dreamliner, stop clutching your pearls. The airline is replacing its tradition... Continue Reading
ANZ’s refurbished 777-200 Business Premier raises the bar
When airlines refurbish their existing aircraft, supposedly to bring them up to the standard of newer purchases, more often than not they mi... Continue Reading
Korean Air’s first class: And Heather Cho flipped out on nuts?
Since last September I’ve flown from Paris to Seoul to Shanghai and back on Korean Air, spending some hard-earned points to travel in first ... Continue Reading
United takes fresh approach to airport lounge food
CHICAGO: United Airlines is rolling out improvements to its airport lounge experience to entice the globe-trotting, savvy frequent flyer who... Continue Reading
Real-world PaxEx: are “full service” carriers worth it?
New Zealand is a unique aviation market, with a population of 4.5 million across its two main islands, and an effective duopoly on mainline ... Continue Reading
Why the gripe? Airfares are actually cheaper now
It’s 2015 — welcome to another year of uninformed media clickbait about how airline seats are shrinking (newsflash: yes they are) and the re... Continue Reading
Star Alliance sees unity in diversity of culture and product
NEW DELHI: In an era of globalization, increasingly there is a tendency to standardize culture. In this rush to be part of an international ... Continue Reading
Air Astana goes on upgrade spree to improve passenger experience
ALMATY: Oil and mineral rich Kazakhstan in the heart of Central Asia placed geographically in one of the most dynamic, yet little revealed r... Continue Reading
Korean Air’s Nutgate saga opens dialog about family dynasties
You’d have to be living under a macadamia nut-shaped rock this past week to have missed the Nutgate story, where a Korean Air vice-president... Continue Reading
Eager to secure customer loyalty Alaska puts makeover plan on ice
This year saw the rebranding of a trio of carriers in the United States – Frontier Airlines, Spirit Airlines and Southwest Airlines. Keen ob... Continue Reading
Etihad does a hard sell on soft product
Inside the aircraft cabin, airlines have two principal levers to affect the passenger experience: hard product, like seats, inflight enterta... Continue Reading
Delta product rebrand leaves room for further improvement
In March 2015, Delta will bid farewell to BusinessElite, Economy Comfort and Economy, replacing them with Delta One, Comfort+ and Main Cabin... Continue Reading
Navigating the premium passenger path with airline bubbles
Since the halcyon, rose-tinted, faintly blurry golden age of travel, airlines have provided Champagne to their premium passengers. Grape cép... Continue Reading
United to take customer personalization to next level at Newark
NEWARK: Just a few short years ago, Delta partnered with a little company called OTG Management to deploy Apple iPads throughout the now dem... Continue Reading
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