Emirates latest to block seats; frontline employees don PPE
Emirates is adopting social distancing in-flight in response to the coronavirus pandemic, with the airline announcing today that seats will ... Continue Reading
Tag Archives: economy class
Design for Recovery: Exploring IFE post-coronavirus
As the airline industry prepares for recovery from the coronavirus pandemic, there is an opportunity to examine digital touchpoints in the d... Continue Reading
Rethinking the aircraft seat for a new market reality
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
IFE giants Panasonic and Thales implement layoffs in the United States
The two largest inflight entertainment companies in the world, Panasonic Avionics and Thales InFlyt Experience, have implemented workforce r... Continue Reading
The design details that make a great airport
Many travelers have airports we love, airports we tolerate, and airports that we avoid like the plague. Some tend to crop up in the former c... Continue Reading
Magnesium alloy economy seat design introduces new weight savings
The launch of a magnesium alloy-based aircraft seat is revolutionary given that the material, while always promising, was previously banned ... Continue Reading
Four core design principles learned during 16 years in the cabin
During the 16 years I spent in the manufacturing of aircraft interiors and cabin safety equipment, I learned a lot from many knowledgeable p... Continue Reading
House expressed PaxEx concerns before airlines sought economic relief
Shortly before the coronavirus crisis became fully evident in the United States and airlines sought economic relief, the US House of Represe... Continue Reading
Flying domestic in Canada during the coronavirus pandemic
Flying home yesterday from Vancouver to Toronto with my daughter and mother amid the coronavirus pandemic was an eerily smooth experience. C... Continue Reading
Gogo braces for impact as airlines slash capacity due to coronavirus
As the coronavirus pandemic pummels air travel demand and airlines respond with reduced schedules, passenger experience (PaxEx) stakeholders... Continue Reading
#PaxEx Podcast Transcribed: Coronavirus and MAX level one-two punch
We are pleased to provide a transcript of the #PaxEx Podcast, Episode 71, the audio recording of which was published on 4 March 2020. Intro ... Continue Reading
#PaxEx Podcast: Coronavirus and MAX grounding level one-two punch
Welcome to Episode 71 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Iberia Express short-haul passenger experience proves mixed bag
If I had to describe my recent experience with Iberia Express, flying from Amsterdam Schiphol to Madrid-Barajas, I think I’d choose “s... Continue Reading
Breeze Airways founder Neeleman: I’m not afraid to fly the MAX
Though David Neeleman has not ordered the Boeing 737 MAX for his new airline start-up, Breeze Airways, he is optimistic that the twinjet’s w... Continue Reading
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