Rethinking the aircraft seat for a new market reality
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
Tag Archives: Delta
Press Release: Delta blocking middle seats to enable social distancing
In the latest move to ensure Delta is keeping people safe during the COVID-19 pandemic, the carrier is taking steps to help customers and em... Continue Reading
The design details that make a great airport
Many travelers have airports we love, airports we tolerate, and airports that we avoid like the plague. Some tend to crop up in the former c... Continue Reading
Aircraft retirements accelerate, but this is not another post-9/11
The uncertainty of coronavirus and its impact on aviation might appear worse as airlines quickly retire aircraft fleets. There may be memori... Continue Reading
Gogo braces for impact as airlines slash capacity due to coronavirus
As the coronavirus pandemic pummels air travel demand and airlines respond with reduced schedules, passenger experience (PaxEx) stakeholders... Continue Reading
Press Release: Nearly 2 million airline seats affected by travel ban: OAG
OAG, the world’s leading provider of travel data and insight, released its latest analysis on the global impact of the coronavirus on the ai... Continue Reading
Excited for Acela Nonstop when Amtrak actually delivers promised PaxEx
Several years into former Delta CEO Richard Anderson’s tenure at Amtrak, rail riders have seen an interesting mix of airline-style cost-cutt... Continue Reading
Press Release: Delta, LATAM ink loyalty pact, launch codeshare flights
Delta and LATAM Airlines Group (“LATAM”) have reached agreement to launch frequent flyer reciprocity across the carriers’ broad networks, of... Continue Reading
Given CEO comments, should Delta feature recline as part of PaxEx?
They say you get what you pay for. But if you’ve paid for a Delta Air Lines seat with recline functionality, can you rest assured you’ll be ... Continue Reading
Op-Ed: DOT NPRM could discourage service animal owners from traveling
This is an Op-Ed contribution from Justin Yarbrough, a guide dog handler who works as an accessibility specialist, and writes about assistiv... Continue Reading
More room in economy? Differentiation debate resurfaces
Airlines have typically argued against giving economy passengers more room, reckoning passengers simply will not pay for it: having spacious... Continue Reading
Airlines get better at retaining loyal passengers under MAX grounding
The typical passenger may not discern many differences between a Boeing 737-800 and its successor, the MAX 8. But for American Airlines’ com... Continue Reading
Delta dropping its problematic Passport Plum uniforms
Passport Plum has turned into Passport Glum. In June 2018, Delta Air Lines celebrated its long-awaited employee uniforms, created by fashion... Continue Reading
Delta digital design plan is about passenger independence
Delta Air Lines capitalized on the opportunity to put the airline center-stage in airline technology at CES 2020 in Las Vegas by revealing a... Continue Reading
Press Release: Cirium reveals world’s most on-time airlines and airports
Russia’s Aeroflot has been named as the world’s most on-time mainline airline in the annual On-Time Performance (OTP) Review released today ... Continue Reading
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