Inside Singapore Airlines’ training for businesses
For almost half the history of aviation, Singapore Airlines’ flight attendants have been the most iconic design personification of an airlin... Continue Reading
Tag Archives: customer
Toronto Pearson’s touchless parking system proves timely
In the midst of the COVID-19 crisis, and indeed in a post-pandemic world, passengers will expect more contactless experiences along their tr... Continue Reading
United impresses with accessible app for the blind
In January 2019, United Airlines launched a new inflight entertainment platform on its Boeing 787-10 aircraft. The IFE system boasts a pleth... Continue Reading
India adopts touchless travel but appetite to fly is mixed
As domestic flights in India resumed on 25 May following a two-month lockdown, significant changes to the passenger experience were immediat... Continue Reading
Finnair goes local in designing and sourcing new Clean Kit and masks
The COVID-19 pandemic has brought many consequences to aviation, and one has been a spike in demand for personal protective equipment (PPE),... Continue Reading
Optimizing transmissions to cut emissions part of ecoDemonstrator test
Through the years, Boeing has used multiple aircraft types as “ecoDemonstrators” to test and refine the use of new technologies and methods ... Continue Reading
Op-Ed: Airlines need to be clear about catering changes
COVID-19, and its effects on the aviation industry, are unprecedented. Airlines have been scrambling to continue flying while keeping passen... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
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