Op-Ed: How do you solve a problem like Air India?
Air India, India’s national carrier, has a long and complicated history littered with missteps, failures, and some successes. Its current si... Continue Reading
Tag Archives: customer service
Inside Singapore Airlines’ training for businesses
For almost half the history of aviation, Singapore Airlines’ flight attendants have been the most iconic design personification of an airlin... Continue Reading
Exploring Seattle-Tacoma International Airport amid COVID
As someone who has spent most of the last six months isolating at home and in my neighborhood, I am missing airports. So, I masked up and st... Continue Reading
Airport Dimensions offers new sleep lounge at Hamad airport
A new sleep and private space concept will be available to passengers traveling through Hamad International (HIA) in Doha, now that Airport ... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Press Release: Linstol and Amphenol Phitek enter strategic partnership
Linstol, a leading supplier of inflight passenger products for the airline industry, announces it has entered into an agreement with Phitek/... Continue Reading
Finding the moments of pure aviation joy
It always feels a little funny to tell people that I find joy in aviation, in traveling by air, in the airline passenger experience that mos... Continue Reading
Traveling with an allergic child trained me for a post-pandemic world
Before the World Health Organization named COVID-19 a pandemic, I was invited to attend an exclusive preview of Air Canada’s newest premium ... Continue Reading
When Jet2’s cheap and cheerful budget airline brought big smiles
Friendly low fares. That’s what UK holiday airline Jet2 promises — and what, on a recent flight from Gran Canaria to Birmingham before coron... Continue Reading
Press Release: SEKISUI SPI names customer experience manager
The customer experience. For some companies, this is just the customer service department, but at SEKISUI SPI the customer experience is del... Continue Reading
Winter delay proves effectiveness of Brussels and Eurowings PaxEx
My return from a recent trip to Geneva for the International Air Transport Association’s annual Media Days could easily have turned in... Continue Reading
Customer service incompetence colors Thai Airways travel experience
This was a review I had been looking forward to writing for some time. After spending weeks in Southeast Asia filming in the jungle without ... Continue Reading
In praise of an aging lie-flat and stellar crew on Delta 767-300
Who doesn’t love a surprise? Sure, there are bad surprises, like the time China Airlines surprised me by going on strike and canceling... Continue Reading
Dulles team reminds women that airport management is a career option
Modern girls and young women are increasingly aware that pilot or engineering careers are as much a possibility for them as their male peers... Continue Reading
Exploring Vueling’s new not-quite-Eurobiz replacement fares
Just over a year ago, I was impressed by the IAG low-cost carrier Vueling’s Eurobusiness seating, sold as its “Excellence” fares. But with r... Continue Reading
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