When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Tag Archives: business class
Industry stakeholders weigh likelihood of major cabin reconfigurations
Will aircraft cabins be reconfigured in response to the coronavirus pandemic? That’s the question that a number of industry stakeholde... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Safran details impact of COVID-19 on business; sees gradual recovery
The COVID-19 crisis is negatively impacting most of Safran’s business, both original equipment and aftermarket services, with the French aer... Continue Reading
Flight experience as we know it will change: Collins Aerospace
Collins Aerospace’s new president, Interiors, Troy Brunk is convinced the airline passenger experience as we know it will change in a post-p... Continue Reading
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Thoughtful details and stellar service from ANA first class
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
Design for Recovery: Exploring IFE post-coronavirus
As the airline industry prepares for recovery from the coronavirus pandemic, there is an opportunity to examine digital touchpoints in the d... Continue Reading
Rethinking the aircraft seat for a new market reality
The coronavirus pandemic is a crisis for the airline industry, but it is also an opportunity to reevaluate the design of the passenger exper... Continue Reading
Finding the moments of pure aviation joy
It always feels a little funny to tell people that I find joy in aviation, in traveling by air, in the airline passenger experience that mos... Continue Reading
Op-Ed: Lessons airlines can learn from Singapore’s A380 first class
Who knows if we’ll see A380s flying again, and if so how many? It seems clear that, for many airlines, the downturn caused by the coronaviru... Continue Reading
IFE giants Panasonic and Thales implement layoffs in the United States
The two largest inflight entertainment companies in the world, Panasonic Avionics and Thales InFlyt Experience, have implemented workforce r... Continue Reading
Crystal Cabin concepts that address passenger health prove timely
In a post-pandemic world, we can expect that air travel will be different than the way it was before the coronavirus crisis. There will be g... Continue Reading
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