BA’s Abigail Comber finds her passion in customer service
There is one certainty for Abigail Comber, head of customer for British Airways, and it is this: passengers who fly business and first expec... Continue Reading
Tag Archives: British Airways
British Airways simplifies group travel discounts with Our Trip
Planning group air travel is generally a pain, particularly for friends on holiday rather than business events. A few online travel agents (... Continue Reading
Iberia A330 emerges with wifi; part of IAG’s broader #PaxEx plan
IAG, the parent company of British Airways, Iberia, Vueling and Aer Lingus, recently divulged details about its plans for the passenger expe... Continue Reading
VIDEO: Thales reworking IFE remote after execution disappoints
As inflight entertainment screens in premium aircraft cabins grow larger and passengers sit even further away from them, vendors have had to... Continue Reading
Considering BA’s options when removing 777-200ER first class
British Airways is planning to drop first class from a portion of its 777 fleet. A BA presentation (PDF, p.86) notes that the conversion fr... Continue Reading
First class isn’t dying. First class airlines are.
Twenty years after the introduction of the first fully flat bed in first class, and eight years after the introduction of the first suite on... Continue Reading
Inmarsat teams with Telekom to supply inflight Internet in Europe
Inmarsat has teamed up with major telco Deutsche Telekom to provide inflight high-speed Internet access to European airlines, including Luft... Continue Reading
Lufthansa joins EU rivals in space-available business class upgrades
Lufthansa is the latest European airline aiming to capture an additional bit of ancillary revenue on unsold shorthaul business class seats w... Continue Reading
Negative feedback prompts British Airways to widen seats for 787-9
British Airways is installing a new economy class seat on its Boeing 787-9 Dreamliner after negative feedback from passengers, Runway Girl N... Continue Reading
A whole new Club World? Or pie in the sky?
With yet another potential British Airways next-generation Club World business class seat released into the wild via the patent application ... Continue Reading
New LHR T5 Aspire lounge puts #PaxEx ball firmly in BA’s court
The most anticipated airport lounge of the year — certainly for British travellers — is now open at London Heathrow’s terminal 5, the home o... Continue Reading
What do you want in business class: seats or service?
Despite the increasing homogenisation of airlines as carriers merge to form ever-larger conglomerates, there are still differences in what a... Continue Reading
Aer Lingus launches not-business-class European business class
Aer Lingus is returning to the premium market on select European flights with a new Aer Space shorthaul product, but the Irish carrier’s new... Continue Reading
#PaxEx Podcast: Bells, Whistles and Lipstick on a Pig
Welcome to Episode 26 of the #PaxEx Podcast. Our guest for this episode is John Walton, an international aviation journalist who writes for ... Continue Reading
Queen of the Skies gets dolled up for final act at British Airways
The jet age may have been ushered in by the Boeing 707 but it was revolutionized by the Boeing 747-400, which was able to link city pairs pr... Continue Reading
3