The Eurotunnel’s Channel Tunnel car shuttle shines during COVID
Travel between Europe and the UK has changed to an almost unrecognisable extent during the COVID-19 pandemic. With the UK’s unilateral two-w... Continue Reading
Tag Archives: boarding
Flying internationally from Mexico during COVID
On a Monday afternoon at Cancun International Airport (CUN), heavy cumulus clouds punctuated the sky as Tropical Storm Gamma churned slowly ... Continue Reading
Press Release: SITA facilitates biometrics, touchless travel at BCIA
SITA, the technology provider for the air transport industry, today announces its most extensive biometric deployment to date and a new comp... Continue Reading
US airlines to passengers: acknowledge your health before flying
As COVID-19 infection rates skyrocket in the United States, major US airlines are voluntarily implementing temporary health acknowledgment p... Continue Reading
Press Release: Random boarding under study to reduce COVID-19 risks
To reduce the spread of illness, some airlines have been keeping middle seats open, which is effective in reducing infection risk. Prelimina... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Prevalis lift seeks to offer dignity and safety for PRMs and personnel
The manual lifting of passengers with reduced mobility (PRMs) can be dangerous for airport service personnel and an incredibly unpleasant ex... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Airports and suppliers seek to meet growing needs of PRM travelers
Passengers with disabilities, people with reduced mobility and other travelers requiring assistance are flying more and more. But how is the... Continue Reading
Considering whether American Airlines Shuttle is special…or not
When an airline brands a route as a “shuttle”, a certain level of expectation kicks in. Frequent service, minimal time spent in the airport,... Continue Reading
Problems with Southwest inflight Internet smart aboard 737 MAX 8
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app pro... Continue Reading
Catering shines on British Airways service between Heathrow and JFK
The British Airways operation between London and New York is the world’s sole billion dollar route. BA has tough competition, though. ... Continue Reading
Five ways Europe’s airlines can make Eurobusiness less terrible
Being based in Europe, the passenger experience offered by the airlines shuttling passengers around this continent in business class is ofte... Continue Reading
ANA triples down on Honolulu A380s with new lounge and gate complex
Japanese airline ANA continues to impress with the passenger experience it’s designing for its new A380-branded Hawaiian products, complete ... Continue Reading
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