From diapers to air pillows, Air Transat gets amenity details right
Some airlines provide specially-themed amenity kits to children in-flight in a bid to distract and entertain. Saudia has teamed with Disney’... Continue Reading
Some airlines provide specially-themed amenity kits to children in-flight in a bid to distract and entertain. Saudia has teamed with Disney’... Continue Reading
With its leading Smart PathTM biometric solution for ID management now rolled out globally, air transport IT provider SITA is well poised to... Continue Reading
Passengers flying with British Airways from Orlando International Airport (MCO) to London Gatwick are enjoying a secure and seamless departu... Continue Reading
As a general rule, airlines are better at delivering passenger experience from their own hubs than they are from outstation airports, where ... Continue Reading
Criticising the soft product in US domestic first class feels a little like shooting fish in a barrel. So does finding issues with United’s ... Continue Reading
As airports move towards an increased focus on self-processing, aviation backend supplier SITA is testing out its new facial recognition Sma... Continue Reading
In 2016, United began reconfiguring about a dozen Boeing 777-200 aircraft from international configurations to a new densified domestic vers... Continue Reading
With mobile boarding passes becoming more prevalent, and yet few user interface developments being made as airlines and their designers lear... Continue Reading
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
What does it take to fly nearly 300 Paralympic athletes from Germany to Rio de Janeiro? Careful preparation, coordination with the national ... Continue Reading
Every four years, the world turns its attention to the talented and dedicated athletes taking part in the summer games. While all are keen t... Continue Reading
Sometimes you come across a passenger experience idea that sounds so genius that you wonder why nobody has ever had it before. Swiss’ Whisky... Continue Reading
Shuttling backwards and forwards across the Atlantic this last month on three separate airlines, I’ve had a lot of time to reflect about the... Continue Reading
Updates to the EU261 rules should benefit passengers facing delayed or cancelled flights. The industry is mostly supportive, though it wants... Continue Reading
Delta Air Lines’ shift to make Comfort+ a separate booking cabin has expanded. The extra legroom product, which comes with a variety ... Continue Reading
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