Catering shines on British Airways service between Heathrow and JFK
The British Airways operation between London and New York is the world’s sole billion dollar route. BA has tough competition, though. ... Continue Reading
Tag Archives: American Airlines
#PaxEx Podcast: Breaking down passenger wins in FAA reauthorization
Welcome to the Episode 61 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal wo... Continue Reading
Press Release: American Airlines’ future 787-8s to fly with Thales IFE
American Airlines will fly its next Boeing 787-8 aircraft with Thales’s state-of-the-art AVANT inflight entertainment (IFE) solution. The fi... Continue Reading
Press Release: Spafax brings new features to Spafax profile
Global content, entertainment and media agency Spafax announced today new features to Spafax Profile. Designed to engage passengers pre-flig... Continue Reading
APEX eyes aircraft seat standards while criticizing media reporting
BOSTON — In a keynote discussion laced with repeated criticism of the media for reporting on shrinking seats and lavatories, chief executive... Continue Reading
Press Release: Crystal Cabin Award – FLIO wins special category
German startup FLIO has won the very first Crystal Cabin Award in the special “Best Customer Journey Experience” category. In the final roun... Continue Reading
Design for passenger pleasure: six senses of appeal
Like hotels and stores, and other public spaces, the combined sensory impact of the aircraft cabin – what we refer to as ambiance R... Continue Reading
Too hot to fly: Airline industry adapts to warming climate
This summer’s prolonged heat wave in the UK resulted in flight disruptions at London City airport, where airlines were forced to offlo... Continue Reading
Press Release: CCA finalists for customer journey experience revealed
The finalists for the first Crystal Cabin Award special category “Best Customer Journey Experience” have been determined: The “F... Continue Reading
Airlines are finally getting crafty with beers
It was not all that long ago that beer lovers aboard flights were under-served. While many airlines showcased their sommelier-chosen wine of... Continue Reading
American Airlines picks Viasat inflight Internet for 100 new A321neos
American Airlines has selected Viasat to provide high-speed inflight Internet and wireless entertainment for 100 new Airbus A321neos, repres... Continue Reading
US big three airlines consolidate business class changes, slowly
It’s been a while since we’ve had big changes out of the US big three in business class, with both Delta and United focused on their rollout... Continue Reading
Airbus lists #PaxEx portion of fast-growing services market
Forecasting a $4.6 trillion twenty-year market for commercial aircraft services, Airbus is clearly angling for a greater slice of the aircra... Continue Reading
Editorial: Test dummies should be updated to reflect modern traveler size
Do airlines want larger, broader and taller passengers to fly? Do they want passengers with reduced mobility (PRMs) on board their aircraft?... Continue Reading
Press Release: American’s Basic Economy will soon include carry-on bag
American Airlines has announced that beginning September 5, Basic Economy fares will include both a personal item and a carry-on bag like ot... Continue Reading
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