When scant inflight service leads Korean A220 passenger to think LCC
What kind of #AvGeek would I be if I chose to fly the same airline twice on the world’s busiest route? Not willing to find out, I trad... Continue Reading
Tag Archives: airline lounge
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
JPA hits the Constructivist nail on the head for new Moscow SVO lounges
If you think early 20th century Russian art, you probably think Constructivism, the art style best popularised in the West by Kandinsky. Tha... Continue Reading
Amex partners with Lufthansa to offer lounge access
In an eyebrow-raising new partnership joining together an airline and a credit card company, Lufthansa is working with American Express to p... Continue Reading
ANA triples down on Honolulu A380s with new lounge and gate complex
Japanese airline ANA continues to impress with the passenger experience it’s designing for its new A380-branded Hawaiian products, complete ... Continue Reading
Gulf Air gets to the heart of identity with rebranding effort
Gulf Air’s comprehensive rebranding is designed to re-claim its position at the cutting edge of hospitality and technology, worthy of the ai... Continue Reading
Fixing the dim, windowless box lounge problem
If you’re a frequent traveller, whether an habitué of business class or as a frequent flyer who ends up — like most of us — in economy most ... Continue Reading
Move over, Lufthansa first class terminal Frankfurt: Munich has you beat
Ask most frequent flyers or aspirational travellers which Lufthansa lounge is on their bucket list and they’ll tell you the first class term... Continue Reading
Austrian’s new lounges: are they a sight for sore eyes, or a cause?
Austrian Airlines is unveiling its latest lounge concept, in a new style that can at its most successful be described as “strikingly modern”... Continue Reading
Qantas’ London lounge is the new Heathrow T3 must-visit
Qantas’ London lounge is a fascinating beast. A month into its existence, the lounge is settling in nicely, and is rivalling Cathay Pacific’... Continue Reading
How airlines can design multifunctional lounge seating to please all
Airport lounges have a unique set of passenger needs to fill: restaurant, lounge, office, dining room, living room, bar, spa, bathroom, bedr... Continue Reading
Qantas’ new London lounge shows whimsy and style
After a delay of nearly a year, Qantas has opened its surprisingly large new lounge at London Heathrow terminal 3, and the initial launch im... Continue Reading
Op-Ed: Paying passengers will rejoice at Air Canada Signature Suite
Passengers who have redeemed points to fly international business class on Air Canada may be disappointed to learn they are not presently we... Continue Reading
Finnair’s Nordic identity: more than Marimekko and Moomins
There are few airlines with as much design heritage as Finnair. Its easy to overuse the word iconic, from Tapio Wirkkala’s Ultima Thul... Continue Reading
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