How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Rockwell Collins is heading into the New Year positioned to provide end-to-end solutions in the airline passenger experience (#PaxEx) space ... Continue Reading
Always monitoring consumption patterns on the ground Airbus believes that the practice of shopping for a wide array of products via QR code ... Continue Reading
Low-cost carrier Norwegian’s seemingly unstoppable ascent has hit turbulence on its United States routes. In a filing earlier this week, the... Continue Reading
“We collect information to provide better services to all of our users.” If you are one of the millions of people who use Google’s services,... Continue Reading
Amazon CEO Jeff Bezos’ proposed drone-based package delivery service isn’t too far fetched, says the head of the aerospace industry’s strong... Continue Reading
Yes, the formal merger process for American Airlines and US Airways is complete. That’s good news, of course, but it is also arguably ... Continue Reading
Many travelers dread going to the airport this time of year for fear of encountering long lines at the security checkpoints, delayed or canc... Continue Reading
Offering inflight Wi-Fi to passengers is “very high up the list” of priorities for Ryanair, and its previous staunch opposition to the use o... Continue Reading
Does long-term loyalty deserve long-term returns? It seems natural that the answer to this question should be a resounding yes. But it is ge... Continue Reading
A number of aviation industry experts and observers today scoffed at the announcement that Amazon CEO Jeff Bezos plans to launch a drone-bas... Continue Reading
Jenny Dervin makes her job as VP corporate communications for JetBlue Airways look easy. And there’s a reason for that. “Our culture, our br... Continue Reading
Airlines over time build up reputations for superior service and garner passenger preference. But over time, consumer preferences change, an... Continue Reading
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