To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
Coach Confidential
Learning from United’s beating, American rolls out Basic Economy
And then there were three. American Airlines this week announced details of its long-awaited Basic Economy product, joining Delta and United... Continue Reading
When you find yourself mulling a mileage run on JetBlue
Maybe taking five weeks off from travel has affected my brain. I’m actually considering a “mileage run” on an airline that... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
Pet pigs and other potential problems on planes
Lines are long, planes are crowded, seats are often snug, and the overall air travel experience can leave one feeling less than enthused abo... Continue Reading
Basic Economy isn’t about the LCCs
“We have to compete.” This was the message then-American Airlines president Scott Kirby delivered to Wall Street analysts in October 2015 wh... Continue Reading
What to expect when you upgrade to United’s Polaris near-term
One-way flights from Beijing to New York City are cheap right now; I recently secured a $400 flight for such. But though I had the opportuni... Continue Reading
When light loads reduce the value proposition of Delta’s Comfort+
What is in-seat power worth on a transatlantic flight? This is the question your author faced when considering seat assignments on a recent ... Continue Reading
Preclearance for Stockholm and maybe more
US Customs and Border Protection is spreading its wings. The agency last week announced that Stockholm’s Arlanda Airport will be the n... Continue Reading
Economy class worsens and I’m part of the problem
Tighter seats are (finally) coming to Cathay Pacific. British Airways is (finally) dropping free meals on short-haul routes. Has the industr... Continue Reading
Aloha to the A380? Why it seems unlikely for Hawaiian
Hawaiian Airlines is the latest rumored customer for the Airbus A380 and it may be the US carrier best suited to acquire the type. But will ... Continue Reading
Hit or miss? Airlines aim to woo passengers with new ad campaigns
Success of American and KLM's new ad campaigns will be measured on different scales. American's approach is much broader and leaves much gre... Continue Reading
First on board: My experience on JetBlue’s US-Cuba inaugural
Travel creates so many opportunities, allowing for exposure to other cultures and solving problems that seem to befuddle governments. To be ... Continue Reading
Why airberlin’s new business class is barely better than coach
‘European Business Class’ is coming to airberlin. Maybe this shouldn’t be seen as big news; after all, the carrier has 14 ... Continue Reading
Coach Confidential: Flying the little guy
We've all heard that fare & schedule are the most important factors for selecting a flight. But what happens when those factors are less sig... Continue Reading
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