The first thirty seconds: designing that first #PaxEx impression
Think back to your last flight. You walked through the busy airport, down the jetway, or up the aircraft stairs. You entered the aircraft, t... Continue Reading
Author: John Walton
Malaysia Airlines’ Business Suite: implications for the future of travel?
Malaysia Airlines recently rebranded its first class product on its Airbus A380 and A350 aircraft as Business Suite, raising the prospect of... Continue Reading
Regulations covering doored business class mini-suites evolve
With the proliferation of business class doored mini-suites arriving alongside over a decade of first class suite products, how are aviation... Continue Reading
In Conversation: Goodbye to the A380 and hello to airplane meals
What do we lose when we lose the Airbus A380? Why do passengers love it, and why haven’t airlines been as keen? What can airlines do to repl... Continue Reading
Ultima Thule: Finnair’s iconic glasses turn fifty
On the banks of a small lake in a tiny Finnish village sits the glass factory where every single one of Finnair’s signature Ultima Thule gla... Continue Reading
The surprisingly unexciting business class seats on the longest flights
Do the world’s longest flights offer the world’s best passenger experience? Flyers might expect the latest and greatest seats on the longest... Continue Reading
HAECO unveils Eclipse staggered-angled PE/biz hybrid seat
HAECO will début its latest seat, a staggered-angled hybrid called Eclipse aimed at the premium economy/shorthaul business market, on a Boei... Continue Reading
Airbus ends A380 production with Emirates swap to A330neo & A350
With the cancellation of the last 39 Airbus A380 orders from Emirates, and following a series of trickled-out final cancellations from other... Continue Reading
What Polaris can teach us about the 797’s business class PaxEx
As eyes begin to turn to the Paris Air Show at Le Bourget this June, expectation is building for serious announcements about Boeing’s NMA, l... Continue Reading
From style to squid, Qantas’ first class lounges remain stars
It’s not often in passenger experience that anything remains among the world’s best for more than ten years. But during a recent trip to Aus... Continue Reading
Beyond kangaroos and koalas: hyperlocalized PaxEx at Australian airports
Walking down one of Australia’s iconic Italian foodie havens, Melbourne’s Lygon Street, you’ll find Brunetti Caffe, established over thirty ... Continue Reading
Cathay Pacific’s Vivian Lo exemplifies benefits of curious generalist
Across Vivian Lo’s wide-ranging career within Cathay Pacific, the airline’s current general manager customer experience & design has app... Continue Reading
Internet of Trains: JR’s real-time crowding and accessibility app
What information do travelers need to improve their passenger experience? That’s the question that the JR East Train Info app from the East ... Continue Reading
Cathay Pacific takes tech and human approach to soft product evolution
Cathay Pacific is taking a multi-pronged approach to continuing the development of its onboard soft product, with the revamped business clas... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
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