Much room for United domestic first class improvement
Criticising the soft product in US domestic first class feels a little like shooting fish in a barrel. So does finding issues with United’s ... Continue Reading
Tag Archives: service
How airline catering is evolving: gategroup
The world’s largest provider of airline catering and onboard products and services, gategroup regards it as vital to monitor closely the con... Continue Reading
Airline salads prove a surprising hit and play bellwether role
Even with something of a culinary revolution taking place in the air, the humble airline salad remains all too often a forgotten pile of unl... Continue Reading
Business service for valuable, small markets: a Qantas case study
Serving markets with relatively low overall demand, but a comparatively high proportion of business travellers, is a complex proposition for... Continue Reading
Aer Lingus spearheads growth at IAG
Aer Lingus is emerging as the shining star within IAG’s stable of airlines, British Airways’ new buy-on-board food service is here to stay, ... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
How the Legacy 450 was cleared for London City
Last May, Belgium’s ASL pioneered Embraer Legacy 450 operations from La Mole-St Tropez’s short runway. At a stroke, the aircraft became the ... Continue Reading
What airlines can learn from Australia’s Indian Pacific transcon train
Travelling by rail across Australia between Sydney and Perth on the fabled Indian Pacific is truly a pleasure trip rather than purely a mean... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
BA Club World dine-on-demand: recipe for disaster?
British Airways seems to be planning to unveil a major business class food revamp when it announces its new Club World seats in the next few... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
What to expect when you upgrade to United’s Polaris near-term
One-way flights from Beijing to New York City are cheap right now; I recently secured a $400 flight for such. But though I had the opportuni... Continue Reading
Will Swiss kill the golden goose with $39 business lounge ancillary?
Swiss and its Lufthansa Group parent have long operated an unusual model of airline lounges: the Business Lounge for business class passenge... Continue Reading
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