Reflecting on the best flight(s) I’ve ever taken
Like many folks in aviation, I’m often asked to describe the best flight I’ve been fortunate enough to take. The answer? It’s complicated, b... Continue Reading
Tag Archives: inflight catering
Press Release: gategroup sees rising demand for digital retail solution
gategroup, a leading global provider of airline catering solutions and pre-order/inflight/and post-flight retail services, is seeing increas... Continue Reading
Press Release: Finnair reopens Helsinki lounge; makes PaxEx changes
During the spring, Finnair made numerous changes to its services to support the health of customers and employees at the airport and on boar... Continue Reading
A toast to first class — and hope for its legacy
Writing about airline premium seats and service often feels like, quite literally, a first class problem. That’s especially the case during ... Continue Reading
Virtual aircraft trolley with touch-free payments to roll out
As the aviation industry seeks to restart after COVID-19-driven suspensions, airlines are looking hard at what the passenger experience migh... Continue Reading
Singapore Airlines mostly impresses on world’s longest flight
The air was thick and humid outside Singapore’s sprawling Changi International Airport last September. The blast of cold, conditioned ... Continue Reading
Press Release: Crystal Cabin Award: Winners to be announced in 2021
The awards ceremony for the 14th Crystal Cabin Awards in Hamburg, originally planned for 1 April 2020, has been rescheduled for 13 April 202... Continue Reading
An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
Traveling with an allergic child trained me for a post-pandemic world
Before the World Health Organization named COVID-19 a pandemic, I was invited to attend an exclusive preview of Air Canada’s newest premium ... Continue Reading
US stimulus includes airline contractors but industry awaits specifics
Some airline contractors, including caterers, ground handlers and sanitation workers, will be able to avail of payroll relief under the bipa... Continue Reading
Consciously seeking out Concept D seat proves educational
As much as I enjoy flying all over the world, I have never quite been able to figure out how to effectively sleep on a flight. Even in the b... Continue Reading
Omni Air, flying for Air Canada, delivers solid passenger experience
As the Boeing 737 MAX grounding continues to drag on, airlines around the world have had to get creative with how to plug gaps in their flee... Continue Reading
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