Press Release: Safran introduces SOPHY to measure catering quality
SOPHY is a universal trolley tag that makes it possible for airlines to measure and further enhance their catering operations throughout the... Continue Reading
Tag Archives: Food and Beverages
Considering whether American Airlines Shuttle is special…or not
When an airline brands a route as a “shuttle”, a certain level of expectation kicks in. Frequent service, minimal time spent in the airport,... Continue Reading
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
Delta has good reason to be proud of Delta One Suites
Usually airline strikes don’t pan out super well for the passenger, and a recent strike by China Airlines pilots over rest issues thre... Continue Reading
Cathay Pacific takes tech and human approach to soft product evolution
Cathay Pacific is taking a multi-pronged approach to continuing the development of its onboard soft product, with the revamped business clas... Continue Reading
Vistara aims to go the extra mile to make passengers smile
Vistara, a young, boutique airline in India, is seeking to make waves for its service and gracious staff. With a fleet of 22 aircraft includ... Continue Reading
Cathay remains bullish on new first class for 777-9
First class is here to stay on Cathay Pacific, with new seats on the way for the airline’s future flagship, the Boeing 777-9, as well as a s... Continue Reading
SAS premium economy could benefit from some soft product tweaks
As the big three US airlines race to install their premium economy cabins as fast as possible, many of their competitors and partners have h... Continue Reading
Press Release: POPEYES launches “Emotional Support Chicken” at PHL
There is no doubt the holiday season is one of the busiest and most stressful travel times of the year. The airports are crowded, the delays... Continue Reading
Asiana’s Solstys stands up to the business class test of time, twice
When Asiana Airlines introduced its OZ Quadra Smartium in 2011, the overall feeling was that the name was wonderfully weird, but that the St... Continue Reading
Peeling back the PaxEx on Mango from Lanseria reveals sweet surprises
It’s not often that I have no hand in which airline I fly, but that is exactly what happened on a recent family trip to South Africa. As par... Continue Reading
New terminal designed to be exact opposite of usual LaGuardia
New York’s LaGuardia Airport has long been at the extreme bottom of anyone’s list from which to draw #PaxEx inspiration. That ma... Continue Reading
“Delights To Go” shows promise but reflects Lufthansa’s problems
On a recent trip through Munich, I was excited to try out Lufthansa’s new “Delights To Go” self-service mini-lounge: this is the kind of inn... Continue Reading
When inadequate long-haul IFE makes you grow sick of your phone
Ah Rome, the eternal city. But flying back from Rome on Alitalia with what seemed like an ancient inflight entertainment (IFE) system felt l... Continue Reading
British Airways reverses course, sprucing up Club Europe meals
If you’re a regular reader of Up Front, you’ll probably be used to me writing mournfully about the good old days of British Airways’ Club Eu... Continue Reading
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