The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Tag Archives: flight attendant
Flying with kids: The Camaraderie of Coach
Anyone who tells you that flying with kids in coach is easy is either fibbing or has never done it. Because no matter how much you prepare o... Continue Reading
AFA president on why NAI entry is concern to US flight attendants
If there was ever a single moment that redefined the aviation industry for Sara Nelson, it was 9/11. “Every day since the planes again began... Continue Reading
End of the burled: Emirates updates A380 bar
Fans of Emirates’ faux burled walnut effect plastic mouldings, look away now: the airline is introducing a new model of its Airbus A380 infl... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
Delta strikes note for civility with lifetime disruptive passenger ban
Delta Air Lines is sending a strong message to passengers: behave civilly on board our aircraft and in our terminals, or face a lifetime ban... Continue Reading
#PaxEx Podcast: Airline Guys talk cabin crew jobs, safety and service
Welcome to Episode 37 of the #PaxEx Podcast. Our guests for this episode are Sylvester Pittman and Darin Topham, two veteran former flight a... Continue Reading
Heroic flight attendant Neerja Bhanot inspires powerful new movie
MUMBAI: Today’s release of the film ‘Neerja’, produced by Fox Star India, had many audiences across the country choked with emotion an... Continue Reading
Thinking about a flight attendant career? United gives the lowdown
More than a decade ago, when Vonn Crosby, now 40, worked as the manager of the Burger King at Cleveland Hopkins International Airport, fligh... Continue Reading
Happy birthday, dear PAX NAME, says United Airlines
United Airlines will soon be wishing passengers a happy birthday if they fly on the day they were born, with flight attendants notified by t... Continue Reading
Former flight attendant role proves hugely beneficial to eGate exec
If multi-tasking was considered art, eGate Solutions senior director of business development and operations Cenith Wheeler would be an old w... Continue Reading
Etihad’s women cabin crew forbidden to wear trousers
It’s 2015 and an airline refuses to let the women in its cabin crew wear the trousers from its newly designed uniforms. Gulf carrier Etihad ... Continue Reading
Maker of lightest duty-free cart says unproven locks unnecessary
Norduyn, a Canadian manufacturer of products for commercial, business and military aviation, exhibited recently at the Aircraft Interiors Ex... Continue Reading
Duty-free theft leads to smart cart innovation
After a long flight home from Newark to Frankfurt, a flight attendant sat down with me to go over the current standard for receiving and loc... Continue Reading
From go-go boots to inflight exec: Sally Glenn-Lee’s amazing ride
Been there, done that, got the hot pants. If Sally Glenn-Lee should ever write a book, this could be the title for an account of her adventu... Continue Reading
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