Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Tag Archives: crew
Onboard battery fires underscore need for meaningful action
This week, a battery caught fire in the overhead bins on a KLM 777, Qantas became the third airline to refuse freight carriage of lithium ba... Continue Reading
SpiceJet operations chief seeks to recruit more women pilots
NEW DELHI: Mention the words ‘Woman Pilot’ and the name of Amelia Earhart, stuck in history archives like an olive in brine, might be flung ... Continue Reading
Cathay among carriers adopting Arconics’ e-enablement solutions
When Apple released the first iPad in 2010 some airlines and pilots dashed out and immediately bought the devices and electronic chart apps ... Continue Reading
VIDEO: Honeywell controls bizjet cabin functions with Google Glass
LAS VEGAS: Business aviation passengers have come to expect wireless control of their aircraft environment. But as the consumer electronics ... Continue Reading
Former JetBlue exec Victoria Stennes talks happy employees
Victoria Stennes has spent more than 40 years looking at ways to make air travel a better experience for both passengers and the front line ... Continue Reading
Airbus proposes ‘Virtual Cockpit Experience’ for IFE
With tens of millions of flight simulator fans for computer games and online, flying passengers might be entertained by a ‘Virtual Coc... Continue Reading
JetBlue talks HD, VOD, and OLED screens
During JetBlue’s A321 media preview this week, the airline gave some insight into the technical constraints of its new LTV4 live telev... Continue Reading
#PaxEx Podcast: Booze Fueled Behavior and Inflight Flavor
Welcome to Episode 13 of the #PaxEx Podcast. Our guest for this episode is Nik Loukas, an airline consultant who specializes in buy-on-board... Continue Reading
#PaxEx Podcast: Passenger Restraints and Wi-Fi Complaints
Welcome to Episode 12 of the #PaxEx Podcast. Ours guests are Sylvester Pittman and Darin Topham – two former flight attendants who now... Continue Reading
Maker of lightest duty-free cart says unproven locks unnecessary
Norduyn, a Canadian manufacturer of products for commercial, business and military aviation, exhibited recently at the Aircraft Interiors Ex... Continue Reading
Op-Ed: CC complaints from industry will fall on deaf ears
Certain airlines and inflight entertainment stakeholders are doubtlessly breathing a sigh of relief now that it has become apparent that the... Continue Reading
Allegiant vies for more bucks as it complies with pilot rest
Las Vegas-based Allegiant Air hopes to shore up revenue in tandem with complying with new pilot rest rules with the introduction of six larg... Continue Reading
From go-go boots to inflight exec: Sally Glenn-Lee’s amazing ride
Been there, done that, got the hot pants. If Sally Glenn-Lee should ever write a book, this could be the title for an account of her adventu... Continue Reading
IFE becomes comfort factor for passengers
In years past, self-proclaimed experts have predicted a “disruption” in the inflight entertainment industry that would see wireless IFE repl... Continue Reading
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