Boeing eyes nextgen lighting, projection technology for cabins
Among the pioneers of LED mood lighting for aircraft cabins, Boeing introduced a step change with its Sky Interior for the 737 and dramatic ... Continue Reading
Tag Archives: crew
Crew drives passenger satisfaction more than any other factor: IATA
What’s the most important contributor to airline customer satisfaction? One traveler might think it’s a deluxe seat while another might gues... Continue Reading
Why crew will determine success of Lufthansa Restaurant Service
Lufthansa’s business class offering is improving with the introduction of Restaurant Service. Easily a title that could cover little more th... Continue Reading
Airbus works to make 10-abreast A350 a smidge more comfortable
Less than a handful of Airbus A350 XWB customers have selected a 10-abreast configuration in economy class for the twinjet, which has been a... Continue Reading
Air India’s new psychometric tests criticized by would-be pilots
Psychologist: “How will you handle a pax if he is unruly inflight?’ Trainee Pilot: “I will follow all Standard Operating Procedures.” Psy: “... Continue Reading
United celebrates women during Boeing 737-900ER delivery flight
There’s always a bit of real and ceremonial paperwork, and often a dinner and some sort of party, when an airline takes delivery of a brand ... Continue Reading
Young JetBlue woman pilot praises Cape Air’s Gateway program
When Krista Walsh was in the ninth grade, her parents booked a flight on Cape Air. She had the good fortune to sit up front with the pilot o... Continue Reading
Women playing pivotal role in AirAsia’s growth: CEO Fernandes
Maybe it’s just in former music man Tony Fernandes’ blood to do things differently than the majority of commercial airlines, but when it com... Continue Reading
How crew applications will make wearables worthwhile in aviation
With the Apple Watch at the front of the tech industry’s mind, the passenger experience industry is also thinking hard about wearables — and... Continue Reading
“Choice” becomes new PaxEx curse word on 11-abreast A380
In an enormous U-turn on its previous “18 inches for all” economy class campaign, Airbus is finally displaying its much-anticipated eleven-a... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Onboard battery fires underscore need for meaningful action
This week, a battery caught fire in the overhead bins on a KLM 777, Qantas became the third airline to refuse freight carriage of lithium ba... Continue Reading
SpiceJet operations chief seeks to recruit more women pilots
NEW DELHI: Mention the words ‘Woman Pilot’ and the name of Amelia Earhart, stuck in history archives like an olive in brine, might be flung ... Continue Reading
Cathay among carriers adopting Arconics’ e-enablement solutions
When Apple released the first iPad in 2010 some airlines and pilots dashed out and immediately bought the devices and electronic chart apps ... Continue Reading
VIDEO: Honeywell controls bizjet cabin functions with Google Glass
LAS VEGAS: Business aviation passengers have come to expect wireless control of their aircraft environment. But as the consumer electronics ... Continue Reading
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