Damaged, substandard Zodiac seats hit Cathay Pacific image
Zodiac Aerospace’s ongoing problems with production quality, particularly for the seats, surfaces and lavatories that it provides for the Ai... Continue Reading
Tag Archives: business class
Business service for valuable, small markets: a Qantas case study
Serving markets with relatively low overall demand, but a comparatively high proportion of business travellers, is a complex proposition for... Continue Reading
Lufthansa plans new groupwide business class for 2020
In what might be one of the largest shakeups in business class across Europe since Virgin Atlantic introduced the fully flat bed with direct... Continue Reading
Qatar fires across Etihad’s bows with four-person Qsuite
Two person, one-bedroom suite in the Etihad Residence not enough for you? Qatar Airways’ future business class now offers families or other ... Continue Reading
New game of thrones: Swiss charges for better biz seats
Want the best seats in Swiss’ Thompson Vantage business class cabin? Be prepared to pony up a hundred bucks or two for a “throne” with direc... Continue Reading
Dense flat seats tempt airlines towards better cheap business
Non-francophones may never have heard of Air Caraïbes, the French Caribbean airline serving the leisure market between Metropolitan France (... Continue Reading
Comfortable old seats and stellar service in Singapore Airlines first
It’s no surprise that Singapore Airlines, renowned for its attention to detail and customer service, provides an excellent first class produ... Continue Reading
PR Story: Five tips to sell your surplus aircraft interiors quickly
Thomas Bulirsch is founder and CEO of aircraft interior remarketing site aviationgate.com, which is effectively an eBay for aircraft seats. ... Continue Reading
Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
What airlines can learn from Australia’s Indian Pacific transcon train
Travelling by rail across Australia between Sydney and Perth on the fabled Indian Pacific is truly a pleasure trip rather than purely a mean... Continue Reading
American premium services director details amenity kit design drivers
When American Airlines last month rolled out stylish new amenity kits for premium passengers on transcontinental and international flights, ... Continue Reading
Business class problems: stowing the softest soft product
Watching my Runway Girl Network colleagues Harriet Baskas, Seth Miller and Jason Rabinowitz — and a bevy of other US media — trying out the ... Continue Reading
Watch #PaxEx Minute: Hard product, soft product, and more
In this episode of #PaxEx Minute, RGN contributing editor John Walton talks about how airlines are working to achieve the right mix in hard ... Continue Reading
What’s the token? Challenges of inflight customization and identity
Demand for customization of the airline passenger experience is growing from airlines and from passengers, largely driven by the increasingl... Continue Reading
Philippine Airlines’ new three-cabin A330 wows with details
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline’s pivot from ultra-high-density ... Continue Reading
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