OpEd: Airlines’ data sharing problem hampers #PaxEx progress
BRUSSELS: I often write about the disappointment I face when traveling. As an elite-tiered member of a particular airline, I’m more of... Continue Reading
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Indonesia talks reciprocal access with M3; moves to improve safety
LE BOURGET — Indonesia welcomes additional flights by the Gulf network carriers Emirates, Etihad and Qatar Airways, as long as Gulf authorit... Continue Reading
Onus is on airports to get smart by offering free Wi-Fi to travelers
Traveling home from last week’s IATA Annual General Meeting in Miami, CNN business journalist Richard Quest couldn’t contain his... Continue Reading
Carry-on baggage standard makes sense if ALL airlines adhere to it
At this year’s IATA Annual General Meeting, the airline trade association put forward the idea of a ‘stamp of approval’ that would be affixe... Continue Reading
Intrigue as Virgin America plans dynamic pricing of ancillaries
Now that Virgin America has hinted it is examining charging for carry-on bags, speculation is growing over how an airline which has won so m... Continue Reading
Op-Ed: US airlines practically begging for regulatory intervention
As summer approaches, the thought of seasonal air travel on US carriers has grown more and more heartburn inducing. Cheap oil, and the resul... Continue Reading
Lufthansa’s image, bottom line take a beating; will it recover?
Lufthansa said today that advance bookings were “practically unaffected” by the 24 March crash of an Airbus A320 operated by its Germanwings... Continue Reading
Op-Ed: Partnership for Fair Skies no longer presenting coherent front
A lot of people seem to think that the fight between the established carriers of the world and the “big three” Middle Eastern ai... Continue Reading
Regulators hit back at Air New Zealand’s opt-out add-ons
Remember in the early days of aviation where everything was included in the price of the ticket? There was no paying extra for a meal or for... Continue Reading
How crew applications will make wearables worthwhile in aviation
With the Apple Watch at the front of the tech industry’s mind, the passenger experience industry is also thinking hard about wearables — and... Continue Reading
Op-Ed: Gulf stimulation of air travel unrecognized in Open Skies row
On a tour last summer of Doha’s new Hamad International Airport, I was told something peculiar by my guide; every shop and restaurant, every... Continue Reading
Tech firms try to sell airlines on push notification advertising
Air travel and new tech have seldom overlapped in as many ways as they do now, with the evidence spanning from Google Flight, the search eng... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Are European legacies going too far with economy minus?
Europe’s legacy carriers are taking a leaf out of their US cousins’ LCC-fighting books by expanding their economy minus fares, with both Bri... Continue Reading
Air New Zealand among carriers playing seesaw with loyalty
As airlines look to both save money and keep their customers loyal, they seem to be playing a game of seesaw with respect to their frequent ... Continue Reading
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