Intrigue as Virgin America plans dynamic pricing of ancillaries
Now that Virgin America has hinted it is examining charging for carry-on bags, speculation is growing over how an airline which has won so m... Continue Reading
Services
Op-Ed: US airlines practically begging for regulatory intervention
As summer approaches, the thought of seasonal air travel on US carriers has grown more and more heartburn inducing. Cheap oil, and the resul... Continue Reading
Lufthansa’s image, bottom line take a beating; will it recover?
Lufthansa said today that advance bookings were “practically unaffected” by the 24 March crash of an Airbus A320 operated by its Germanwings... Continue Reading
Op-Ed: Partnership for Fair Skies no longer presenting coherent front
A lot of people seem to think that the fight between the established carriers of the world and the “big three” Middle Eastern ai... Continue Reading
Regulators hit back at Air New Zealand’s opt-out add-ons
Remember in the early days of aviation where everything was included in the price of the ticket? There was no paying extra for a meal or for... Continue Reading
How crew applications will make wearables worthwhile in aviation
With the Apple Watch at the front of the tech industry’s mind, the passenger experience industry is also thinking hard about wearables — and... Continue Reading
Op-Ed: Gulf stimulation of air travel unrecognized in Open Skies row
On a tour last summer of Doha’s new Hamad International Airport, I was told something peculiar by my guide; every shop and restaurant, every... Continue Reading
Tech firms try to sell airlines on push notification advertising
Air travel and new tech have seldom overlapped in as many ways as they do now, with the evidence spanning from Google Flight, the search eng... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Are European legacies going too far with economy minus?
Europe’s legacy carriers are taking a leaf out of their US cousins’ LCC-fighting books by expanding their economy minus fares, with both Bri... Continue Reading
Air New Zealand among carriers playing seesaw with loyalty
As airlines look to both save money and keep their customers loyal, they seem to be playing a game of seesaw with respect to their frequent ... Continue Reading
Move over QR codes; NFC will support more seamless boarding
“Turn the phone over, please. OK, hold it steady. It’s not scanning, can you turn up the screen brightness? There’s a notification in the wa... Continue Reading
Lufthansa’s India-focused ad campaign proves highly effective
Though Lufthansa has served India for over 50 years it continues to be viewed as a strict, no-nonsense German operator in the region. But th... Continue Reading
United takes fresh approach to airport lounge food
CHICAGO: United Airlines is rolling out improvements to its airport lounge experience to entice the globe-trotting, savvy frequent flyer who... Continue Reading
Employees to be immersed in JetBlue corporate culture at The Lodge
ORLANDO: For more than 15 years JetBlue has made it a point to be a bit different from other airlines. Part of that comes in the form of its... Continue Reading
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