Celebrating innovation in amenity kits
In 1914 Tony Jannus made history by flying the first plane with a paying commercial passenger from St. Petersburg to Tampa Bay in Florida. T... Continue Reading
Services
Lobbying pays off but passengers in the cold
Even as lobbying group Airlines For America (A4A) in December was rallying against the increasing number of taxes and fees the government le... Continue Reading
Mega-hub vs competing airports: the gloves are off
Should a major city’s aviation market be served by one large hub or several competing hubs? The gloves were off at the Runways UK conference... Continue Reading
Norwegian CEO to US airlines: You’re afraid of competition
Scandinavian budget carrier Norwegian Air Shuttle has hit back at US opposition to its plans to operate transatlantic flights through an Iri... Continue Reading
Allegiant vies for more bucks as it complies with pilot rest
Las Vegas-based Allegiant Air hopes to shore up revenue in tandem with complying with new pilot rest rules with the introduction of six larg... Continue Reading
A travel ‘STEP’ that makes sense
There you are, at the hotel bar of a swank resort in that exotic destination you’ve been bragging to your pals and coworkers about for... Continue Reading
Will employee discontent hurt WestJet?
Nearly two years ago employees at WestJet overwhelmingly endorsed the creation of a new regional carrier to allow the airline to ratchet up ... Continue Reading
Fines set for bringing pot to Colorado airports
While it is now legal to possess and purchase marijuana in Colorado, anyone who brings pot to either of the state’s two busiest airports – D... Continue Reading
Airline passengers have a voice; see Ryanair
It turns out there is a limit to how poorly airlines can treat passengers in the name of low fares. And Ryanair has proven as much in the la... Continue Reading
Airlines vouch for their voucher policies
As the new year dawned, so too did the first airline Twitter controversy of 2014. It all began on 30 December when writer Chris Turner attem... Continue Reading
Delta has high hopes in NY after huge PaxEx spend
Delta Air Lines believes 2014 is the year the enormous effort and expense it has dedicated to transforming its presence in the highly compet... Continue Reading
How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
Air China ups foodie credentials with Beijing Duck dish
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
Boeing Sky Interior offered for 737NG retrofits
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Rockwell makes big bet on PaxEx with Arinc buy
Rockwell Collins is heading into the New Year positioned to provide end-to-end solutions in the airline passenger experience (#PaxEx) space ... Continue Reading
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