Different IFE focuses pursued by rivals Panasonic, Thales, Zodiac
The three major players in embedded inflight entertainment are taking notably different tacks to appeal to airlines and their passengers. Du... Continue Reading
Author: John Walton
Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
In Conversation: Finnair CDO talks digital transformation
At Finnair headquarters in Helsinki, the airline’s chief digital officer Katri Harra-Salonen is in conversation with RGN deputy editor John ... Continue Reading
Geven’s Piuma Sofa reappears in Air France’s Joon economy
Air France’s much-mocked ‘millennial airline’, Joon, seems to be taking note that the oldest members of that generation could well be grandp... Continue Reading
Seamless Air Alliance continues member growth, agrees framework
Having only been gathering new members since June, the pieces of the puzzle that the Seamless Air Alliance needs to fulfill its goals are no... Continue Reading
RGN Premium: A JetBlue-level service, but not-spots abound
Welcome to RGN Premium content. This page is only available to active members. Already a member? LOGIN HERE Interested in becoming a member?... Continue Reading
Narrowbody routes edge closer to middle of market, suggest data
With the first Airbus A321LR of its neo generation delivered last week, the middle of the market — those relatively long and thin routes tha... Continue Reading
“Delights To Go” shows promise but reflects Lufthansa’s problems
On a recent trip through Munich, I was excited to try out Lufthansa’s new “Delights To Go” self-service mini-lounge: this is the kind of inn... Continue Reading
“Home Of” lounges grow as option between operated, contract & alliance
Airlines looking to provide lounges for their frequent flyers, business and first class passengers, or travellers looking to spend a bit of ... Continue Reading
Air Canada: angled lie-flats now premium economy, not business class
Sometimes, advances in passenger experience come from the strangest places, and the biggest shifts come from the smallest changes. To wit: w... Continue Reading
Crew considerations factor into second-generation PaxEx innovations
One of the knock-on effects of the proliferation of passenger-focused hardware innovations – from entertainment to connectivity to env... Continue Reading
An amenity kit item that’s forbidden for use on board?
Once the fabled “goodie bag”, and then more focussed towards a few key items for onboard use, the airline amenity kit is seeing a resurgence... Continue Reading
Interiors industry unconcerned by exposure to potential China trade war
Amid growing concern among high-tech players in the aviation industry about industrial espionage by — and the growing prospects of a US trad... Continue Reading
Thinking through a realistic wishlist for Eurobusiness
Premium travel within Europe is a funny business. Airlines still need it in order to fight for longhaul connecting traffic, but all too ofte... Continue Reading
Integrator of Things: hats thrown into the IoT ring
The aviation applications of the Internet of Things are continuing to develop, but one need being clearly identified by major players in the... Continue Reading
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