Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
Tag Archives: United Airlines
Aviation’s COVID-19 “mad cow burger” problem
In 1990, as years of concern about mad cow disease in the UK reached critical mass, the country’s agriculture minister fed his four-year-old... Continue Reading
Will you fly the 737 MAX? Even some aviation enthusiasts are hesitant
When the Boeing 737 MAX returns to service, will you feel comfortable flying on the airplane? That’s the question that prominent aviat... Continue Reading
United impresses with accessible app for the blind
In January 2019, United Airlines launched a new inflight entertainment platform on its Boeing 787-10 aircraft. The IFE system boasts a pleth... Continue Reading
Press Release: United launches free transatlantic COVID-19 testing pilot
United Airlines today announced the world’s first free transatlantic COVID-19 testing pilot program for customers. From November 16 th... Continue Reading
Research, “bad math” and real-world cases show COVID uncertainty
Is flying safe? Airlines and aviation trade groups would very much like passengers to think so, and have been focusing much energy on provin... Continue Reading
Exploring a dream scenario for Universal Design in the aircraft cabin
During a recent Passenger Experience Conference webinar, hosted by Reed Exhibitions, consultant Gina Emrich shared a dream scenario that wou... Continue Reading
Press Release: United makes COVID-19 tests available to customers
United Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for t... Continue Reading
Will COVID-19 drive Basic Business class segmented fares?
In financial terms, the seats on a flight are the most distressed of inventories: once the aircraft doors shut, they have hit a hard “use by... Continue Reading
#PaxEx Podcast Transcribed: Build confidence with masks on, fees off
We are pleased to provide a transcript of the #PaxEx Podcast, Episode 73, the audio recording of which was published on 2 September Intro mu... Continue Reading
#PaxEx Podcast: Building travel confidence with masks on, fees off
Welcome to Episode 73 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience. In this episode, available on A... Continue Reading
Aviation’s square root-shaped four-stage COVID-19 recovery process
Talking with people throughout the aviation industry, the general consensus is that the initial phases of the impact of COVID-19 on airlines... Continue Reading
Press Release: United Airlines permanently eliminates some change fees
The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The ... Continue Reading
Want to fly? Airlines say wear a mask and leave your attitude at home
If you plan on flying anywhere now, or sometime soon, US airlines have an important and mandatory rule for you: “Wear a mask in the airport ... Continue Reading
Press Release: Adoption of ATPCO’s NDC Exchange accelerates
ATPCO today announced the addition of new sales channels to NDC Exchange, the only neutral, industry-owned platform that connects the airlin... Continue Reading