Regional airlines up their game to meet customer expectations
Passengers may have a hard time telling the difference between the product found on larger narrowbodies and the upgraded seating and ameniti... Continue Reading
Tag Archives: United Airlines
Lawsuit withdrawn but Gogo, American still at odds
The legal action between American and its domestic inflight connectivity provider Gogo, pending in Texas for the past 10 days, has been with... Continue Reading
#PaxEx Podcast: New aircraft, new routes: welcome A320neo and 737 MAX
Welcome to Episode 32 of the #PaxEx Podcast. Our guest for this episode is Michael Miller, the head of content and industry relations at Rou... Continue Reading
Hey America, inflight snacks are back!
In-flight snacks are making a comeback on the Big 3 US carriers and all three have announcements out today about new or upgraded offerings. ... Continue Reading
Better inflight wifi over North Atlantic is months away: Intelsat CEO
Passengers flying across the North Atlantic are growing increasingly accustomed to having the option to connect to the Internet in-flight. L... Continue Reading
United Airlines brings free snacks to top elites
Top elites flying on United Airlines get a free snack from the buy-on-board menu stating today, a move to help placate those who are seeing ... Continue Reading
United bundles Economy Plus with rollout of new packages
United Airlines is upping ancillary marketing efforts for its Economy Plus extra legroom product, splitting the offering into “Essenti... Continue Reading
Hoverboard allowances show airlines differ on battery protocol
The dangers posed by lithium batteries are well reported. If not handled and stored correctly, the batteries can become unstable and overhea... Continue Reading
United lets passengers purchase wifi using MileagePlus points
The latest step in United’s upgrades to its wifi portal solution is live and it brings a new angle to the purchase process: customers ... Continue Reading
United Airlines to adopt single interface for disparate wifi services
United Airlines soon will no longer use the Gogo payment system for wifi. The move affects more than 100 aircraft (the vast majority are 70-... Continue Reading
Gogo hit-piece shows Fast Company is clueless about inflight wifi
Another day, another idiotically uninformed production from the generalist media about the passenger experience. This time, it’s Fast Compan... Continue Reading
Qatar faces user experience decisions as A350s get fitted with GX
A Qatar Airways Airbus A350, MSN42, has been installed with Inmarsat Global Xpress inflight connectivity, the carrier’s GX integrator and va... Continue Reading
Landmark Sony, Global Eagle pact is music to passengers’ ears
When Pete Seeger adapted the third chapter of The Book of Ecclesiastes into the hit song “Turn! Turn! Turn! (To Everything There Is a ... Continue Reading
Design flaws spotted as United reveals new first class seat
United Airlines has new first class seats for its Airbus and Boeing narrowbodies. Representing a collaboration with London design house Prie... Continue Reading
How ViaSat will preserve bandwidth for hungry airline passengers
ViaSat’s overall fiscal first quarter results were positive, with company-wide revenues up 8% over the same period last year, but management... Continue Reading
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