How IATA World Passenger Symposium topics will affect travelers
A passenger-focused aviation conference that skips over seating? That's what we got at the 2016 IATA World Passenger Symposium in Dubai this... Continue Reading
Tag Archives: SITA
Press Release: SITA delivers “always-on wifi” to SAS
Scandinavian Airlines (SAS) is keeping its flight crew connected and in touch on the ground no matter where they are in the world through SI... Continue Reading
#PaxEx Podcast: Self-Serve Functionality and Robot Personality
Welcome to Episode 30 of the #PaxEx Podcast. Our guest for this episode is Nigel Pickford, who serves as director of marketing operations an... Continue Reading
Airports eye new revenue opportunities from beacon technology
Airports are looking at ways to increase the revenues they extract from non-airline related streams through traveler personalization. But in... Continue Reading
#PaxEx Podcast: Passenger Personalization and Data Rationalization
Welcome to Episode 25 of the #PaxEx Podcast. Our guest for this episode is Nigel Pickford, who serves as director of marketing operations an... Continue Reading
OpEd: Airlines’ data sharing problem hampers #PaxEx progress
BRUSSELS: I often write about the disappointment I face when traveling. As an elite-tiered member of a particular airline, I’m more of... Continue Reading
Airlines make slow but sure progress on aircraft tracking
MIAMI: Nearly 15 months after the disappearance of Malaysia Airlines flight MH370 the international aviation community is inching closer to ... Continue Reading
How crew applications will make wearables worthwhile in aviation
With the Apple Watch at the front of the tech industry’s mind, the passenger experience industry is also thinking hard about wearables — and... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Malaysia Airlines testing new SITA flight tracking solution
Malaysia Airlines is testing a new SITA flight tracking solution that will do more than simply address the rate and means of sending positio... Continue Reading
Open platforms key to driving operational benefits from beacons
In the past months, beacon technology and the Internet of Things (IoT) have been getting a lot of press. New beacon manufacturers and use ca... Continue Reading
You’re not watching Netflix inflight via wireless IFE, but…
Passengers can be forgiven for thinking that the latest wireless IFE solutions rolling out on Delta Air Lines and other carriers are Netflix... Continue Reading
End of the checked bag line means beginning of a new era
LAS VEGAS: I haven’t met too many people, or any people for that matter, who enjoy long lines at the airport. And yet the queue, the line, t... Continue Reading
Inmarsat sees near-term adoption of SB Safety by airlines
Broadband connectivity in aviation is often discussed in terms of what it means for the airline passenger experience, but important work is ... Continue Reading
American loves beacons and wearables almost as much as bacon
Underscoring the rapidly growing interest among airlines and airports to use location-aware beacons and wearable computers to improve the pa... Continue Reading
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