Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Air France CEO Anne Rigail knows only too well the result of the airline’s years of under-investment in the passenger experience. When Air F... Continue Reading
New Territory thrilled attendees of the recent RedCabin Aircraft Cabin Innovation Summit in London when it unveiled a brand new premium econ... Continue Reading
From now on, Austrian Airlines passengers on flights operated by a Boeing 777 aircraft can virtually discover their favorite seat and reserv... Continue Reading
On a recent personal trip to Vietnam, I had a choice of connecting through Seoul on either Korean Air or Vietnam Airlines. Having already tr... Continue Reading
As I enter Air Astana’s brand new Airbus A321neoLR – the first in Central Asia – I immediately start to get a flavor for t... Continue Reading
Recent discussion about Japan Airlines’ (JAL) reservation system innovation, which shows where children are booked on the aircraft sea... Continue Reading
The first of Qantas’ upgraded A380s welcomed its first passengers today, delivering a new level of comfort for customers travelling on the n... Continue Reading
Airlines are increasingly using new-design fabrics to improve the look, feel and cosiness of their cabins, whether in first, business or eco... Continue Reading
What does premium economy look like? For most of the life of this middle cabin — launched in 1992 by either Virgin Atlantic or EVA Air, whic... Continue Reading
With effect from 2 September 2019, ScootBiz will be renamed to ScootPlus. The name change seeks to better reflect the product customers will... Continue Reading
A thirty-five euro economy ticket and intercontinental first class may have seemingly little in common. They are straddling the fare spectru... Continue Reading
If there’s a perfect storm of passenger experience trends at the moment, it’s Virgin Atlantic’s afternoon tea. Now offered in all three of t... Continue Reading
While the majority of the attention around Virgin Atlantic’s new Airbus A350 aircraft is perhaps understandably on its doorless but nonethel... Continue Reading
While the global passenger seat market will grow with an average five percent per year, Recaro Aircraft Seating expects a spike in demand fo... Continue Reading
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