Virgin Atlantic’s photo-friendly afternoon tea is bang on trend
If there’s a perfect storm of passenger experience trends at the moment, it’s Virgin Atlantic’s afternoon tea. Now offered in all three of t... Continue Reading
Tag Archives: nose-to-tail
United’s elevated service on shuttle-like route worthy of praise
While United Airlines is the odd man out in offering an East Coast “shuttle” service, it operates the New York LaGuardia to Chicago O’... Continue Reading
airBaltic’s A220 impresses amid wetleased Munich capacity push
As capacity issues at Frankfurt Airport and a chilly relationship between Lufthansa and the airport operator bite, and in the context of an ... Continue Reading
The growing role of AIX as space for provoking collaborative thought
“Stop, collaborate and listen,” wrote recording artist Vanilla Ice in his seminal 1990 work “Ice Ice Baby”, and this principle was well and ... Continue Reading
United 777-200 domestic short-hop shines brightly
Few things get an #AvGeek’s attention as much as booking a short flight on a widebody aircraft. When that widebody happens to also be an int... Continue Reading
Flying Alaska out of Paine Field proves pain-free
Alaska Airlines recently moved into Paine Field, in Everett, Washington. The tiny new passenger terminal, barely two months old, is located ... Continue Reading
Southwest now flying its Aloha vibes to Maui
Just a few weeks after launching its first-ever Hawaii flights from Oakland to Honolulu, Southwest Airlines followed up that milestone with ... Continue Reading
Ranking 2019’s best business class seats
This year holds much promise for new and expanded business class products, with new seats and new types of seat on the horizon as seatmakers... Continue Reading
Delta takes Main Cabin consistency seriously, and it shows
At what point does reliability and fleet commonality become so prevalent within an airline that all of my past experiences on said airline s... Continue Reading
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
The surprisingly unexciting business class seats on the longest flights
Do the world’s longest flights offer the world’s best passenger experience? Flyers might expect the latest and greatest seats on the longest... Continue Reading
Delta hits a home run with Airbus A220 passenger experience
Few airlines in the world take product consistency as seriously as Delta. When it inducted the Airbus A220 into its operations, the carrier ... Continue Reading
Mission accomplished for United as regional PaxEx mirrors mainline
The passenger experience on board regional jets in the United States has seen somewhat of a transformation. Until just a few years ago, step... Continue Reading
Problems with Southwest inflight Internet smart aboard 737 MAX 8
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app pro... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
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