Why airlines need to spruce up first class ground services
First class is becoming increasingly luxurious in cabins at 38,000 feet, but are ground services falling behind? After a number of internati... Continue Reading
Tag Archives: food and beverage
Six ways airlines use creative training to build confident cabin crew
Mixing a cocktail at 38,000ft with a little turbulence (shaken, not stirred) just as expertly as they snap into action in an emergency, flig... Continue Reading
Farm-to-terminal trend continues with OTG’s new Newark arrival
The steady improvement of offerings in airport food courts, take-away counters and sit-down restaurants has transformed the task of finding ... Continue Reading
Thoughtful mocktails Nudge passengers away from over-imbibing
I talk a lot in Up Front about wonderful Champagne, carefully selected wines, signature cocktails, and other alcoholic beverages, but in the... Continue Reading
Watch #PaxEx Minute: New first and “above first” innovations shine
In this episode of the #PaxEx Minute, Runway Girl Network contributing editor John Walton highlights how first class is still flourishing on... Continue Reading
Watch #PaxEx Minute: Economy “enhancements” bite on BA, Cathay
In this episode of #PaxEx Minute, RGN contributing editor John Walton doesn’t mince words about the impact to passengers of CathayR... Continue Reading
ANA first class embodies Japanese hospitality, ‘omotenashi’
Sometimes I have the joy and the privilege to experience an airline service so excellent that I wish it served as an example of how to surpr... Continue Reading
To Buy. To Serve: British Airways goes full Ryanair on shorthaul food
It’s official: British Airways is replacing its passenger-cherished free bar service and light snack on European economy services with the s... Continue Reading
On board the Modern Art Shinkansen, the world’s fastest gallery
Japan loves a good train excursion, and Japanese rail passengers really love a good bullet train ride. Combining the two is Japan’s latest h... Continue Reading
When a cruise line designs an airline
Today is the first day of fall in 2016. It is also likely the first time you’re reading the words “Crystal AirCruise”. By this time next yea... Continue Reading
United tries out Polaris soft product on “test flights”
United Airlines is conducting test runs for its new Polaris business class, unveiled in June and set to debut in December. These mock flight... Continue Reading
From hot tubs to gourmet butter: Over-the-top lounge amenities
Hot showers with fluffy towels? Dining rooms with white linens and tableside service? Cocktail lounges where top-shelf is the only shelf? Ps... Continue Reading
China Airlines showcases premium Airbus A350 #PaxEx
Taipei-based China Airlines is going all out in marketing the benefits of its new Airbus A350 aircraft, the first of which is starting groun... Continue Reading
Flying first class on Team GB’s #victoRIOus BA Olympic 747 charter
After a record-breaking medal haul at the Olympic Games in Rio de Janeiro, British Airways — like many other national carriers — had the hon... Continue Reading
Overlooked and Underloved: An ode to airline salt & pepper shakers
Google “airline salt and pepper shakers for sale.” Go ahead. I’ll wait. Typing that exact search into Google yields over 6.3 million results... Continue Reading
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