Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
Tag Archives: DOT
DOT service animal rule lifts some proposed burdens on handlers
US Department of Transportation officials have formally amended the Air Carrier Access Act to ensure airlines are not required to recognize ... Continue Reading
House expressed PaxEx concerns before airlines sought economic relief
Shortly before the coronavirus crisis became fully evident in the United States and airlines sought economic relief, the US House of Represe... Continue Reading
Boeing proves ally in push to freeze footprint for one narrowbody lav
Regulatory efforts to improve the flying experience for passengers with reduced mobility have become not even a compromise but a fight for U... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Extendable lavatory brings comfort and dignity back to passengers
Dignity is coming back to the airline lavatory, which in recent years has been a source of growing complaints from passengers. At best they ... Continue Reading
Op-Ed: DOT NPRM could discourage service animal owners from traveling
This is an Op-Ed contribution from Justin Yarbrough, a guide dog handler who works as an accessibility specialist, and writes about assistiv... Continue Reading
Breeze Airways founder Neeleman: I’m not afraid to fly the MAX
Though David Neeleman has not ordered the Boeing 737 MAX for his new airline start-up, Breeze Airways, he is optimistic that the twinjet’s w... Continue Reading
DOT proposal would crack down on emotional support animals on board
US Department of Transportation officials are proposing to tighten the rules around the carriage of service and emotional support animals, a... Continue Reading
GAO finds fewer reports of involuntary denied boarding by US airlines
Fewer passengers have filed complaints with the US Department of Transportation related to involuntary denied boarding, which suggests that ... Continue Reading
Race-related discrimination complaints against US airlines rise: GAO
The US Government Accountability Office (GAO) has reviewed airlines’ consumer protections against discrimination on the basis of race,... Continue Reading
Op-Ed: DOT made the right call with service animal guidance
Almost two years ago, I was paired with PJ, a black lab guide dog from The Seeing Eye. He gave me a level of independence I hadn’t enj... Continue Reading
#PaxEx Podcast: Why people and profits must be balanced in aviation
Welcome to Episode 66 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.... Continue Reading
#PaxEx Podcast: Inflight peanuts, animals and innovations, oh my
Welcome to Episode 060 of the #PaxEx podcast. Our guest is Becca Alkema, who serves as operations manager at Runway Girl Network, overseeing... Continue Reading
Pet safety in the spotlight, Unisys is encouraged by Digi-Pet response
Unisys is encouraged by the response from industry to its new Digi-Pet app, which will enable airline passengers to see how their pets are f... Continue Reading
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