The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Tag Archives: Cabin Interior
RiM/MiM consolidate commerce platform amid Lufthansa consolidation
LSG Sky Chefs-owned Retail inMotion’s Media inMotion arm is looking to develop the company’s role as an airline servicing platform, with key... Continue Reading
Guestlogix shopping platform brings real-world tech to onboard retail
Guestlogix, the Toronto-based company best known for its point of sale machines, is pushing upstream after restructuring its operations, and... Continue Reading
Press Release: Global Eagle announces 4Q and full year 2016 results
Global Eagle Entertainment Inc. (NASDAQ:ENT) (“Global Eagle” or the “Company”), a leading provider of media, content... Continue Reading
PR Story: Factorydesign’s Concorde work brought back to life in museum
This is a PR Story penned by Factorydesign. The opinions expressed here do not necessarily reflect the views of RGN. As Aerospace Bristol m... Continue Reading
More space, less flex in Diehl and LHT galley-lav combo retrofit option
It’s fair to say that Airbus’ Space-Flex galley-lavatory combination has not won universal acclaim. Airlines that have installed the product... Continue Reading
Zones of flexible customisation grow in importance for premium seats
Custom cabin and seat, or one that’s actually produced to time, cost and budget? That’s a key question facing airlines today as they balance... Continue Reading
Zodiac to shutter Seats California ops, consolidate with other plants
Updated to include the number of Zodiac employees in Rancho Cucamonga and Gainesville Troubled supplier Zodiac Aerospace plans to shutter it... Continue Reading
Air NZ picks new premium-heavy 787 for Houston route
In a sign that the premium travel market is surging in importance for Air New Zealand, the Kiwi carrier is now in possession of its latest B... Continue Reading
Airbus delights in airline design reaction to A320 Airspace options
Sitting in the first public mockup of Airbus’ Airspace cabin, it was striking how much of a revolution this interior redesign is for the nar... Continue Reading
Recycling solution for aircraft interiors moves closer
Manufacturers and teardown companies are continuing their quest to find ways of recycling the last remaining fifth of an aircraft – primaril... Continue Reading
Safer, powered, Iridium NEXT-connected BoardConnect Portable unveiled
As the inflight connectivity industry ratchets up speeds and bandwidth for traditional satellite applications, not every airline will be abl... Continue Reading
Goodbye green sock? Gore develops ‘game-changer’ cable
Passengers don’t generally see the cables used inside aircraft seats or those hidden in the cabin to connect inflight entertainment systems ... Continue Reading
Aviointeriors sketches out three-pronged approach to premium economy
In responding to the market demand for premium economy — in the context of supply constraint among existing seatmakers in this end of the ma... Continue Reading
Finnair’s London A350 is a refreshing change from Eurobusiness norm
What a delight it is to find an Airbus A350 on a three-hour flight within Europe! Flying me back from a day of interviews in Helsinki, Finna... Continue Reading
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