To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
Tag Archives: BA
BA Club World dine-on-demand: recipe for disaster?
British Airways seems to be planning to unveil a major business class food revamp when it announces its new Club World seats in the next few... Continue Reading
The underrated charms of flying in a rear-facing seat
Everyone remembers their first time. There’s the first few minutes of confusion, figuring out what goes where, and the anticipation of new s... Continue Reading
BA plans $65m JFK terminal upgrade, but is it enough?
British Airways is spending $65 million to renovate its New York JFK Terminal 7 home, and not before time. The existing terminal, built for ... Continue Reading
London Heathrow third runway nowhere near a sure bet
This week’s announcement by the UK Government that it is throwing its weight behind a proposal to build a third runway at London Heathrow ma... Continue Reading
Watch #PaxEx Minute: Economy “enhancements” bite on BA, Cathay
In this episode of #PaxEx Minute, RGN contributing editor John Walton doesn’t mince words about the impact to passengers of CathayR... Continue Reading
To Buy. To Serve: British Airways goes full Ryanair on shorthaul food
It’s official: British Airways is replacing its passenger-cherished free bar service and light snack on European economy services with the s... Continue Reading
British Airways first class aims to match Virgin biz with LHR “wing”
One of the passenger experience benefits for first class travellers has been missing for eight years at London Heathrow’s Terminal 5, the ho... Continue Reading
Flying first class on Team GB’s #victoRIOus BA Olympic 747 charter
After a record-breaking medal haul at the Olympic Games in Rio de Janeiro, British Airways — like many other national carriers — had the hon... Continue Reading
Business is king on BA’s completed super-high-J 747 refit
British Airways is doubling down on its bread and butter Club World business class with the completion of nose-to-tail refits of eighteen of... Continue Reading
Call for UK carriers to stop clipping disabled passengers’ wings
Two British women are calling for airports and airlines to establish expert advisory groups in a bid to change the way airline passengers wi... Continue Reading
Evolving BA Club World beyond the boarding school model
I have this theory about British Airways’ Club World business class product, from start to finish: that it’s designed for people who have fo... Continue Reading
#PaxEx TV: New day dawns for global satellite inflight Internet
Airline passengers flying busy North Atlantic routes are in line to benefit from the successful launch of Intelsat 29e, a High Throughput Sa... Continue Reading
BA’s Abigail Comber finds her passion in customer service
There is one certainty for Abigail Comber, head of customer for British Airways, and it is this: passengers who fly business and first expec... Continue Reading
Iberia A330 emerges with wifi; part of IAG’s broader #PaxEx plan
IAG, the parent company of British Airways, Iberia, Vueling and Aer Lingus, recently divulged details about its plans for the passenger expe... Continue Reading
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