Basic Economy, you say; how about Basic Business?
Is it time to consider a “basic business” class product as viable? According to one major airline CEO who spoke with your author, the ... Continue Reading
Tag Archives: ancillary revenue
Under Development: A new kind of moving map with live camera feed
Stuck in the middle seat but eager to look out the window as you fly? A few airlines offer external cameras with a feed to the inflight ente... Continue Reading
Automating personalization is next digital disruptor: 30SecondsToFly
One of the most hotly anticipated education sessions at APEX TECH events over the past few years has always been the ‘Focus on Innovat... Continue Reading
Is it an accident when airlines offer bad pricing on product bundles?
Do you expect a discount for buying a bundle of products? Or should you pay a premium for getting everything you need in one click? Airlines... Continue Reading
Norwegian’s 737 TATL service faces #PaxEx challenges
Norwegian made a big splash with the announcement that its new NAI low-fares transatlantic service will start this June from cities in Irela... Continue Reading
RiM goes platform-agnostic after streaming box pivot
When Lufthansa Group’s LSG SkyChefs subsidiary acquired Retail inMotion and Media inMotion just over a year ago, the big question was ... Continue Reading
Aer Lingus spearheads growth at IAG
Aer Lingus is emerging as the shining star within IAG’s stable of airlines, British Airways’ new buy-on-board food service is here to stay, ... Continue Reading
The IoT of of inflight retail is coming, just not at lightning speed
One of the key promises from the Internet of Things in the air has been to provide airlines and their suppliers with improvements to infligh... Continue Reading
Lufthansa’s commodity product challenge considered
How do we kill the idea that air travel is a commodity? As someone who is not particularly keen to pay more but who also wants a little bit ... Continue Reading
To fly, to buy: Taste-testing the new Marks & Spencer menu on BA
British Airways cut complimentary food service on its short-haul flights earlier this month, citing passenger preference. While BA’s l... Continue Reading
PaxEx 2017: The airport of the future starts to arrive
Self-service will be the watchword for developments in airport #PaxEx during 2017, as operators and airlines seek to reduce the cost of doin... Continue Reading
PaxEx 2017: Connected seatback IFE is both opportunity and threat
2017 is set to be a renaissance year for the inflight entertainment industry. After the introduction of an avalanche of wireless streaming s... Continue Reading
Snack sponsorship? Delta chews on fresh ideas with new rollout
Acknowledging that the pendulum may have swung too far in the direction of bare bones service on board, some airlines are bringing back prod... Continue Reading
Basic Economy isn’t about the LCCs
“We have to compete.” This was the message then-American Airlines president Scott Kirby delivered to Wall Street analysts in October 2015 wh... Continue Reading
Watch #PaxEx Minute: Delving into details of passenger experience
In this episode of the #PaxEx Minute, RGN correspondent John Walton explores the small details that make for a great passenger experience. H... Continue Reading
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