Why United’s decision to add Braille to its cabins is profound
United Airlines recently announced it is in the process of adding Braille signage in the cabins of its mainline fleet, including for seat ro... Continue Reading
Author: Justin Yarbrough
Op-Ed: Sensory overload and the case for quieter airports
Airports are, by their very nature, vibrant, bustling public spaces with a lot of things going on at the same time. While many people don... Continue Reading
How United’s accessible in-seat IFE lives up to expectations
Ever since I penned a piece about United Airlines’ new inflight entertainment system and its suite of accessibility features including... Continue Reading
Why US animal relief areas are ripe for improvement
Over the last decade, animal relief areas have become a common amenity offered at US airports. Most travelers likely never give these areas ... Continue Reading
Minor hiccups aside, United strives to be accessible for the blind
Like many fellow flyers, I severely limited my travel over the last year due to the coronavirus pandemic. And like many, I also saw the ligh... Continue Reading
Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
DOT service animal rule lifts some proposed burdens on handlers
US Department of Transportation officials have formally amended the Air Carrier Access Act to ensure airlines are not required to recognize ... Continue Reading
United impresses with accessible app for the blind
In January 2019, United Airlines launched a new inflight entertainment platform on its Boeing 787-10 aircraft. The IFE system boasts a pleth... Continue Reading
Flying blind in a post-pandemic world – it’s complicated
The airline industry has seen an unprecedented drop in demand due to the COVID-19 pandemic. Full recovery could take years without widesprea... Continue Reading
Op-Ed: DOT NPRM could discourage service animal owners from traveling
This is an Op-Ed contribution from Justin Yarbrough, a guide dog handler who works as an accessibility specialist, and writes about assistiv... Continue Reading
Op-Ed: DOT made the right call with service animal guidance
Almost two years ago, I was paired with PJ, a black lab guide dog from The Seeing Eye. He gave me a level of independence I hadn’t enj... Continue Reading
Op-Ed: Airlines should follow United on seatback IFE accessibility
Earlier this month, United Airlines began flying the Boeing 787-10 between Newark and Los Angeles. While discussing the carrier’s deci... Continue Reading
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