What airlines can learn from Singapore Airlines’ Private Room
Tucked away as a lounge-inside-a-lounge-inside-a-lounge in the SilverKris complex at Changi Airport, Singapore Airlines’ Private Room is amo... Continue Reading
Author: John Walton
As it flies into the sunset, what the Airbus A380 can teach us
As Air France announces it will be the first airline to withdraw completely its fleet of Airbus A380s, Emirates is in negotiations with Airb... Continue Reading
Delving into the economics of middle-seat-free flying
Airlines restarting operations to and from those countries and regions where the COVID-19 pandemic is coming under some semblance of control... Continue Reading
Farewell to the A340-600, my favorite plane
“What’s your favorite aircraft?” It’s a question that anyone who works in or loves aviation will be familiar with, usually alongside “what’s... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Considering the quagmire of social distancing as an ancillary product
Aviation is, it seems, starting to see some green shoots of growth after the shock impact of the COVID-19 pandemic, and airlines are trying ... Continue Reading
Virgin Australia from the beginning, and what shouldn’t be the end
Virgin Australia’s story is one of passenger experience, of transforming a cheap-and-cheerful low-cost carrier into a new model of airline, ... Continue Reading
Steaming through Japan on a literary train journey with the SL Ginga
There’s something delightfully comforting about riding a slow train through the mountains, and even more so when it’s one of Japan’s “joyful... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
Rethinking amenity kits and soft product in the new normal
Air travel and the passenger experience has already changed beyond measure as the result of COVID-19 and the SARS-CoV-2 coronavirus that cau... Continue Reading
Thoughtful details and stellar service from ANA first class
It’s always a little tricky to make a decision when people ask me what was my best flight ever, but All Nippon Airways’ first class is high ... Continue Reading
Aviointeriors proposes post-COVID-19 Janus seats
When aviation returns after COVID-19, it will look very different. It’s not just because more airlines are almost certain to disappear from ... Continue Reading
How airports can learn from high-speed train stations
From the Shinkansen in Japan to the TGV in France, the arrival of high-speed rail systems change the way our towns and cities evolve, servin... Continue Reading
Finding the moments of pure aviation joy
It always feels a little funny to tell people that I find joy in aviation, in traveling by air, in the airline passenger experience that mos... Continue Reading
Op-Ed: Lessons airlines can learn from Singapore’s A380 first class
Who knows if we’ll see A380s flying again, and if so how many? It seems clear that, for many airlines, the downturn caused by the coronaviru... Continue Reading
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