Delta tries radio tags so passengers and luggage arrive together
At a news conference at Delta Air Lines headquarters in Atlanta last week, I remembered an old joke about a skyjacker who demanded that the ... Continue Reading
Author: Christine Negroni
Delta has a year to clear up confusion about new premium economy
Legacy airlines like to tout all the ways they make high value customers feel special and with good reason. In the case of Delta Air Lines, ... Continue Reading
All-women flights can’t disguise persistent gender gap on flight deck
On a recent flight from Frankfurt to New York, Captain Beatrice Beyer and First officer Diana Busch worked together side by side in the cock... Continue Reading
Finnair assesses A350 passenger experience using high touch tools
Shortly after Finnair Flight 57 arrived at the gate at Shanghai airport, Heli Pihlaja, the chief purser on the airline’s new Airbus A350 XWB... Continue Reading
Crew drives passenger satisfaction more than any other factor: IATA
What’s the most important contributor to airline customer satisfaction? One traveler might think it’s a deluxe seat while another might gues... Continue Reading
A past painting subway cars leads to faster canvas at Air France
At a hangar at Orly Airport in Paris, Air France officials and journalists watched as the wrapping came off the Boeing 777. Below was the ki... Continue Reading
Op-Ed: Why the rush to judgment in the Metrojet disaster
This is an excerpt from a story in The New York Times: “The cockpit voice captured ‘a brief fraction-of-a-second sound’ just before it stopp... Continue Reading
Why time is ripe for Lufthansa’s longhaul LCC Eurowings flights
This winter Europeans will find travel bargains on flights to Dubai, Bangkok and Phuket as Lufthansa’s new low-cost carrier, Eurowings begin... Continue Reading
Op-Ed: Gulf stimulation of air travel unrecognized in Open Skies row
On a tour last summer of Doha’s new Hamad International Airport, I was told something peculiar by my guide; every shop and restaurant, every... Continue Reading
ANA expands Wi-Fi equipage; taps Panasonic for Ku on Boeing 787s
All Nippon Airways is expanding its equipage of OnAir inflight connectivity, and has selected Panasonic Avionics to supply Ku-band satellite... Continue Reading
Regulators flag fire risk of charging portable IFE in galley carts
There is a new reason for airlines and air travelers to worry about the global infatuation with electronic devices powered by lithium-ion ba... Continue Reading
All Nippon Airways versus Japan’s high-speed rail: game on
Facing strong competition on the ground from the high-speed Shinkansen railway network All Nippon Airways (ANA) says it plans to work toward... Continue Reading
Icelandair is moving to nicer Heathrow digs so why is Star so irked?
To understand why Icelandair’s Michael Raucheisen finds his airline’s move to Heathrow’s new Terminal 2 so exciting, you have to experience ... Continue Reading
Medical travel aids Lufthansa in resuscitating bottom line
NEW YORK: When an airline executive proudly announces, “It’s better to get a heart attack on Lufthansa than any other place,” you know right... Continue Reading
Air accident cluster makes travelers fearful; should they worry?
My friend Heni Herewini, who lives in New Zealand contacted me the other day with a question. Her son’s hockey team will be traveling on Mal... Continue Reading
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