#PaxEx Podcast: Building travel confidence with masks on, fees off
Welcome to Episode 73 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience. In this episode, available on A... Continue Reading
Tag Archives: Southwest
What it’s like to fly BWI-LAX-BWI on Southwest during COVID
Traveling by air during the COVID-19 crisis is certainly not the same experience as flying in pre-pandemic days. But on a recent Southwest r... Continue Reading
US airlines to passengers: acknowledge your health before flying
As COVID-19 infection rates skyrocket in the United States, major US airlines are voluntarily implementing temporary health acknowledgment p... Continue Reading
US airlines seek to honor disability rights while enforcing mask use
Accessibility advocate Justin Yarbrough is a huge proponent of passengers wearing masks, as required, when flying US commercial airlines ami... Continue Reading
Southwest suspends snack and beverage service under new measures
Forget the pretzels. And put away your credit card. Southwest Airlines is introducing what it calls “stringent” new measures in response to ... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Four core design principles learned during 16 years in the cabin
During the 16 years I spent in the manufacturing of aircraft interiors and cabin safety equipment, I learned a lot from many knowledgeable p... Continue Reading
Airlines deferring cabin upgrades as 737 MAX grounding drags on
The passenger experience is facing a medium-term setback as airlines put off non-essential upgrades in the wake of the prolonged Boeing 737 ... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Airlines get better at retaining loyal passengers under MAX grounding
The typical passenger may not discern many differences between a Boeing 737-800 and its successor, the MAX 8. But for American Airlines’ com... Continue Reading
David Bartlett confirms departure from Panasonic Avionics
David Bartlett, who until recently served as chief technology officer of Panasonic Avionics, is not discussing the reason why he has left th... Continue Reading
Turkish, Global Eagle bullish on Ku as airline opts to fit 100 twinjets
Global Eagle’s decision to focus on providing inflight connectivity to airlines operating the world’s best-selling narrowbody aircraft famil... Continue Reading
Travel as commodity: identity and brand in a homogenous EuroLCC world
It’s hard to think of a region where air travel is so much of a commodity as Europe: the same planes, largely Airbus A320s and Boeing 737s, ... Continue Reading
Press Release: Southwest Airlines turns to ABC for cabin branding
Southwest Airlines has selected ABC International to provide the carrier’s iconic corporate “heart” logo for its Boeing 73... Continue Reading
Press Release: FlightPath3D surpasses 60th airline customer milestone
FlightPath3D reinforces its position as one of the fastest- growing and most innovative tech companies in the IFEC space, surpassing the com... Continue Reading
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