Recategorizing inflight Champagne five years on
Five years is a long time in aviation — and with it being over five years since I first tried to sort inflight Champagne into categories, it... Continue Reading
Tag Archives: social media
Press Release: Spirit to connect with guests via WhatsApp
Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an indust... Continue Reading
Podcast 066 Transcribed: Why people and profits must be balanced
Runway Girl Network is pleased to now provide transcripts of the #PaxEx Podcast. Please, if you use and appreciate this transcript, email us... Continue Reading
IATA answers questions about accessibility as passengers urge action
Greater attention to the difficulties that disabled passengers face when they fly raises questions about whether the airline industry is lis... Continue Reading
Press Release: SmartSky launches IFC system with Gore cables
Today’s passengers and flight crew require secure, real-time connections through texting, phone calls, social media, email, transferring inf... Continue Reading
A tale of three airlines’ passenger assistance requests
Airline passengers with mobility restrictions and special needs require assistance when traveling. Airlines, airports and transportation pro... Continue Reading
ABM aviation industry group president Alex Marren leads by example
Alex Marren, SVP and president, aviation industry group, at ABM Industries was the first person in her large, extended Greek-American family... Continue Reading
Free inflight wifi on Citilink part of Indonesian move to go digital
It’s rare for any inflight connectivity start-up to make fast gains in the market. But Indonesian wireless technology provider Mahata Aero T... Continue Reading
Podcast 063: Why the 777X will be the world’s most modern airliner
Welcome to episode 063 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world... Continue Reading
Podcast 062: Will mass shootings impact travel to the United States?
Welcome to episode 062 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world... Continue Reading
Press Release: Malaysia Airlines unveils new flight booking chatbot
Malaysia Airlines, together with Amadeus, has launched MHchat, a new feature which helps travelers’ book flights and pay through the popular... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
During terminal construction, DEN flaunts its conspiracy theories
Denver International Airport (DEN) has been the subject of conspiracy theories dating as far back as its construction in the 1990s. In recen... Continue Reading
Making free advertising lemonade out of mistake fare lemons
One of the many consequences for airlines of passengers becoming more mobile, social and vocal is the rise in the number of people watching ... Continue Reading
Towards designing Instagram-worthy modern premium PaxEx
The days when business class was the sole domain of road warriors faxing their way across the world are as far gone as the at-seat fax machi... Continue Reading
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