KLM aims to double social media ROI after €25 million haul in 2014
KLM is absolutely winning at this social media thing. Lots of companies both in and outside of the aviation sphere can learn from the Dutch ... Continue Reading
Tag Archives: social media
She’s spearheading Chicago’s airport growth
On any given day, Rosemarie Andolino has a full plate as Commissioner of the Chicago Department of Aviation (CDA). She manages Chicago O’Har... Continue Reading
Saudia to bolster customer engagement with all-woman team
Saudia is working with airline consultancy SimpliFlying to train a team of women to handle the airline’s customer engagement online and to b... Continue Reading
Afraid to fly? Social media access serves as blessed distraction
What is it about those tiny FaceBook alerts on my smart phone, those little nods of approval? They can keep a writer distracted for hours, g... Continue Reading
VIDEO: Industry mixes it up at Aviation Social Mixer
Lest there was any lingering doubt, this year’s Aircraft Interiors Expo and co-located World Travel Catering and Onboard Services Expo in Ha... Continue Reading
Take social media risks: former BA exec
Selling to the new generation of passenger requires airlines to create a very strong online and social media presence. This cannot be done o... Continue Reading
Should airlines without Wi-Fi get 5-star rating?
Trying to fight the march of mobile connectivity on board aircraft – and more broadly in our world – is like trying to fight the... Continue Reading
Newly social Ryanair reveals product plans
Ryanair is becoming a more approachable and customer service-oriented airline right before our eyes. As we discussed on last week’s #P... Continue Reading
Episode 007: Seat Safety and Cyber Security
Welcome to episode 007 of the #PaxEx Podcast. Our guest is Marisa Garcia, who spent many years working for an aircraft interiors and safety ... Continue Reading
DOT won’t register social media complaints
Airline passengers may do most of their complaining on social media but the US Department of Transportation (DOT) has absolutely no intentio... Continue Reading
Episode 004: Travel Distribution Disruption
Welcome to episode 004 of the #PaxEx Podcast. Our guest this week is airline and travel analyst Henry Harteveldt. In this episode, we consid... Continue Reading
Airlines vouch for their voucher policies
As the new year dawned, so too did the first airline Twitter controversy of 2014. It all began on 30 December when writer Chris Turner attem... Continue Reading
Episode 003: Surfing A Mega Merger Wave
Welcome to Episode 003 of the #PaxEx Podcast! Our guest is Cynthia Drescher, managing editor of the hugely popular travel news and reviews s... Continue Reading
Plane People: JetBlue’s Jenny Dervin
Jenny Dervin makes her job as VP corporate communications for JetBlue Airways look easy. And there’s a reason for that. “Our culture, our br... Continue Reading
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