VIDEO: Virgin emphasizes real-world #PaxEx in new advert
“So you’ve got an idea,” leads off Virgin Atlantic’s new television spot — and for the airline industry, the ‘idea’ is using passenger exper... Continue Reading
Tag Archives: seats
New inflight safety apps seek passenger attention and retention
Nowadays it seems almost quaint, but there was a time, not so long ago, when passengers actually put down their books and newspapers to pay ... Continue Reading
Op-Ed: Airlines should take control of the mobile payments process
Seven years ago at a banking forum in Europe, a group of future-looking experts predicted that 20% of payments handled in Western countries ... Continue Reading
Op-Ed: Don’t take standardization too far in airline alliances
A healthy debate is underway on RGN following publication of what I would categorize as a modest, non-controversial article about how the 28... Continue Reading
Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
No big complaints: Qatar Airways CEO says first A350 is just right
TOULOUSE: Airbus officials, Qatar Airways executives and media from more than 150 international outlets gathered today at the Airbus Aircraf... Continue Reading
Star Alliance sees unity in diversity of culture and product
NEW DELHI: In an era of globalization, increasingly there is a tendency to standardize culture. In this rush to be part of an international ... Continue Reading
Airbus logistics provider innovates to support complex supply chain
HAMBURG: An Airbus A380 aircraft, the commercial giant of the skies, is comprised of around 4 million individual parts. Though there are con... Continue Reading
Guns, cannons, swords: TSA has record-breaking haul in 2014
Each Friday, before I close my office and head to Happy Hour, I check the TSA Blog for the Week in Review posting of the number of firearms ... Continue Reading
Exclusive: Abu Dhabi says Midfield will not have US Preclearance
ABU DHABI: The impressive Abu Dhabi Midfield Terminal Building — known as the MTB, and offering 65 gates and space for 30 million passengers... Continue Reading
Amex gives passengers another reason to drop their airline loyalty
With its sixth airport lounge opening in Sydney this weekend, American Express is driving a stake into the ground: it wants to make the pass... Continue Reading
Air Astana goes on upgrade spree to improve passenger experience
ALMATY: Oil and mineral rich Kazakhstan in the heart of Central Asia placed geographically in one of the most dynamic, yet little revealed r... Continue Reading
Korean Air’s Nutgate saga opens dialog about family dynasties
You’d have to be living under a macadamia nut-shaped rock this past week to have missed the Nutgate story, where a Korean Air vice-president... Continue Reading
Eager to secure customer loyalty Alaska puts makeover plan on ice
This year saw the rebranding of a trio of carriers in the United States – Frontier Airlines, Spirit Airlines and Southwest Airlines. Keen ob... Continue Reading
Zodiac seat delays underscore broader constraint in supply chain
Zodiac Aerospace’s revelation that it encountered some difficulty in delivering premium seats on-time to American Airlines’ initial Bo... Continue Reading
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