Airline passengers have a voice; see Ryanair
It turns out there is a limit to how poorly airlines can treat passengers in the name of low fares. And Ryanair has proven as much in the la... Continue Reading
Tag Archives: planes
Airlines vouch for their voucher policies
As the new year dawned, so too did the first airline Twitter controversy of 2014. It all began on 30 December when writer Chris Turner attem... Continue Reading
#PaxEx Podcast: Surfing A Mega Merger Wave
Welcome to Episode 3 of the #PaxEx Podcast! Our guest is Cynthia Drescher, managing editor of the hugely popular travel news and reviews sit... Continue Reading
Emirates, others subsidizing connectivity
A long time has passed since anyone in the know has dared to proclaim that providing satellite-supported, inflight high-speed Internet to pa... Continue Reading
Travelers are big losers as TSA taxes rise
A looming increase in passenger security taxes for US travelers could create formidable challenges for the country’s low-fare carriers as th... Continue Reading
Airbus studying female PaxEx
With an estimated 80-plus percent of travel decisions made by women – and the number of female air travelers continuing to rise – Airb... Continue Reading
Delta has high hopes in NY after huge PaxEx spend
Delta Air Lines believes 2014 is the year the enormous effort and expense it has dedicated to transforming its presence in the highly compet... Continue Reading
How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
Op-Ed: Fat shaming has no place in dialog about seats
With all the compassion of a schoolyard bully, a Jetstar passenger has used the power of the pen to ridicule and dehumanize a passenger of s... Continue Reading
Air China ups foodie credentials with Beijing Duck dish
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
IFE becomes comfort factor for passengers
In years past, self-proclaimed experts have predicted a “disruption” in the inflight entertainment industry that would see wireless IFE repl... Continue Reading
Boeing Sky Interior offered for 737NG retrofits
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Member benefit for Embry-Riddle students
Female students at both campuses of Embry-Riddle Aeronautical University have been given a one-year membership to Women in Aviation, Interna... Continue Reading
#PaxEx Podcast: Cabin Competition Heats Up
Welcome to Episode 2 of the #PaxEx Podcast! Our guest this week is aerophile and world traveler Seth Miller, who is considered a loyalty and... Continue Reading
Ryanair THANKS customers; vows new leaf
Ryanair’s attempt to reshape its battered image into a kindler, gentler budget carrier went into overdrive yesterday, when it thanked its cu... Continue Reading
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