How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
Tag Archives: plane
Op-Ed: Fat shaming has no place in dialog about seats
With all the compassion of a schoolyard bully, a Jetstar passenger has used the power of the pen to ridicule and dehumanize a passenger of s... Continue Reading
Air China ups foodie credentials with Beijing Duck dish
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
IFE becomes comfort factor for passengers
In years past, self-proclaimed experts have predicted a “disruption” in the inflight entertainment industry that would see wireless IFE repl... Continue Reading
Boeing Sky Interior offered for 737NG retrofits
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Member benefit for Embry-Riddle students
Female students at both campuses of Embry-Riddle Aeronautical University have been given a one-year membership to Women in Aviation, Interna... Continue Reading
#PaxEx Podcast: Cabin Competition Heats Up
Welcome to Episode 2 of the #PaxEx Podcast! Our guest this week is aerophile and world traveler Seth Miller, who is considered a loyalty and... Continue Reading
Ryanair THANKS customers; vows new leaf
Ryanair’s attempt to reshape its battered image into a kindler, gentler budget carrier went into overdrive yesterday, when it thanked its cu... Continue Reading
Rockwell makes big bet on PaxEx with Arinc buy
Rockwell Collins is heading into the New Year positioned to provide end-to-end solutions in the airline passenger experience (#PaxEx) space ... Continue Reading
JetBlue eyes operational benefits of Fly-Fi
JetBlue Airways is seeing take rates of over 60% for its new ‘Fly-Fy’ inflight high-speed Internet service, the carrier’s LiveTV unit tells ... Continue Reading
Infograpic: Celebrating the human side of air transport
In the day-to-day rush of doing our jobs as aviation professionals, we sometimes forget to stand back and take a look at what an extraordina... Continue Reading
Defense companies find business in #PaxEx
Defense companies are increasingly availing themselves of business opportunities in the ‘passenger experience’ (#PaxEx) sector of civil avia... Continue Reading
VIDEO: JetBlue opts not to permit cell phone calls, VoIP
JetBlue Airways has been quietly permitting VoIP calls on its Fly-Fi-equipped aircraft (as evidenced by the video below). But JetBlue VP cor... Continue Reading
Famous aviatrix Bessie Coleman’s star shines on
In the 1920s US, as Ku Klux Klan membership reached a height of 4.5 million and women were fighting for equal rights to men, a young black g... Continue Reading
Mobile shapes expectations for passengers
The distinctive dial-up tone of a 14.4 Modem will forever be buried in the back of my mind. Skip half a decade and you have broadband and Wi... Continue Reading
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